Residence Inn Hotels in Roseville

This hotel is amazing. I prefer resonance ends to most hotels. But the manager here, martin, is outstanding. I am disabled and I was in a horrific situation and all I had to do was pull up and he took care of my luggage and got me a ride and they have been fantastic trying to help and assist me. I came from North Carolina to California for emergency medical care so I am not in good condition and they have been absolutely wonderful. The hotel itself is beautiful, the pool that's our fire pit the basketball court the weight room the laundry the rooms if you're disabled they have beautiful handicap rooms the staff is amazing and friendly I had stayed at the Hyatt Place and the same town in Roseville and the manager was horrifically rude abusive and mean and the staff's attitude showed the attitude of the manager.

I had 3 rooms (1 two bedroom suite and 2 studios) booked for myself and my husband, my son, and my daughter, her husband and 3 kids. Unfortunately, we were here to attend a memorial service for my brother, but our stay here has been very good, largely due to the excellent service we have received. I am particularly picky about noisy rooms, so I called ahead and spoke with a very nice gentleman, requesting that he place us in a top floor room (I hate listening to people stomping around overhead), in a quiet room away from elevators and preferably, at the end of a hallway. For the other two rooms for my family, they are not so particular. I also requested early check in. He politely noted my requests. As a follow up, I used the chat option when checking in online and reiterated these requests. The same kind gentleman responded and promised to do his best to make it happen. Upon landing, we called from the airport to see if any of the rooms were available, and we were able to get into the two bedroom by about 1:00, and the other became ready as we were standing at the front desk checking in! Our son arrived a day later for a quick 24 hr stay, and as requested, we were able to pick up his key at 10:30am before picking him up at the airport. They made every single thing I had asked for happen! The check in process was quick and efficient. We liked having the extra space their suites offered, with a nice sectional in the living room area, and nice work space. The rooms could use a bit of updating in some areas, and there were rather large gaps under the entry door, but the hallways appeared to have relatively new carpeting. The complimentary hot and cold breakfast options were good. We were greeted every time we returned to the hotel. The staff were so outstanding that it was easy to overlook the other things. We have stayed twice before at the Courtyard that shares the parking lot, and liked this property much better in terms of space, comfort and customer service. Thank you for taking such good care to meet our needs.