Westin Hotels in Rosemont

My child's wedding was there. The hotel staff at the event were very helpful and friendly, and we appreciated them. The event itself was lovely and it was set up as we requested. I am giving the ”very good” rating because of that. But, regarding the room we stayed in, we had no hot water in shower for two nights - so we had only cold showers as we dressed for the wedding. Planning was also more difficult than we would have hoped/expected, because the designated caterer for our event (which was a large part of why we had chosen that venue in the first place) changed less than three months before the wedding and we didn't have a menu with pricing until 6 weeks beforehand (the day before invitations had to go out). It isn't clear when the hotel knew about the change, but it never notified us (we learned only when the ”old” caterer told us), and the process led to a lot of last minute stress, and increased costs. Finally, the hotel billed the bride and groom for a room for a night they did not even stay at the hotel; when we questioned that we were told the charges would stand because they hadn't notified the hotel 72 business days in advance (further in advance than the caterer was even set up). In addition, the hotel had agreed to comp us another room but that did not occur because we initially had given the hotel the name of one couple we thought would stay in that comped room - when we learned that couple had not stayed at the hotel overnight, the hotel was unwilling to switch and provide the cost of the comped room to another guest (or even to offset the charges to the bride and groom for the room they did not use, as noted above). We were frustrated by that intransigence.