Holiday Inn Express & Suites South Bend - Notre Dame Univ.

The hotel is extremely clean. Morning staff is superb which includes the breakfast staff. Tasha (breakfast area), she is there to greet you with a smile as you prepare your breakfast. She even went out of her way one morning to help me pack up some breakfast for my 5 hour trip back home to KY. She is very helpful and knowledgeable of the area and helped me choose a place for dinner. Thanks to Tasha, for starting my day off with friendliness!

It was awesome to stay there, location was great and breakfast, service and all of that was great. Would recommend. So fun to hangout with friends and family, lots of space to hangout and have fun overall it was an awesome place to stay and would stay there again for sure

I travel a lot for work all around the Midwest and always stay at holiday inn expresses because they are consistent and usually great. This one was not. The gym was filthy with no towels or cleaning products. There was no water pressure and the shower head barely functioned. The last day I didn’t even have hot water for my shower. The staff was nice enough, I’ve just come to expect more that’s why I stick with this chain.

A Good stay. Friendly, knowledgeable employees. No major issues whatsoever, certainly would stay here again. its about a eight to ten minute car ride to Notre Dame Stadium. Restaurants and convenience stores are walk able. Minor negatives include * smaller sized free breakfast in lobby ( smaller than most other IHG properties) * Above only goes until 930 am (starts @ 630am) * used the exercise room- Messy with used towels and used beverage containers.

This hotel is probably one of the most clean places I’ve stayed in a hotel. The amenities weren’t much. No iron. Phone didn’t work. No closets. I’m thinking that it needs a free modern updates. The host were wonderful. Until next time South Bend!

The Holiday Inn Express was super easy to find. It worked well for a one night stay. The location is good. The breakfast was okay. Overall, if it is a stop that you are making to get to the western part of the US, it is fine.

Every staff member here has been amazing! They are all super nice and helpful. They have gone out of their way to make sure our travel hockey team has been taken care of. Rooms are clean, quiet, and comfortable.

Worst stay I’ve had in a while. Ownership needs to take responsibility here they are doing wrong by their staff. One of the reasons we booked was for the pool which has clearly been closed for some time. Update your amenities on your site! Upon check-in the key card maker was broken and the manager (she was great but clearly overwhelmed) had to let each guest up to their room. The room was deplorable. It absolutely wreaked of stale cigarettes. Due to our party needs we had no choice but to stay in the room. My sinuses still haven’t recovered. The icing on the cake was finding a bar of used soap in the shower the next morning…gross. Upon checkout we were given a whopping 10% discount. This discount does not nearly justify the lack of execution. We should have been given the previous guest’s cleaning fee because clearly the hotel didn’t clean properly. Further, the pool is a major reason we paid at least $50 more than an another hotel without a pool for the same night. The whirlpool was boarded up and clearly this pool has been down for some time. Oh, I almost forgot: at 6:30am Saturday morning it took me about 10 minutes to find someone and ask for more toilet paper in the lobby men’s restroom. Attention to detail is not this establishment’s forte.

When I arrived, there was chocolate milk spilled in entryway, but the lady at the front desk was welcoming. Upon walking down the hallway to my room, there was red vomit on the floor. We had to walk around it to get down the hallway. We had been traveling for 6 hours and wanted to get some sleep. The room did not have soap nor kleenex. There was black fuzz on the carpet. The heater made a crackling noise, the fridge made a knocking noise, the television had about 9 colorless circles on the picture when you were watching it. When we got up in the morning, the bathtub did not drain when you were taking a shower. When we were checking out, I spoke to nice young lady who took my name and phone number because I wanted to speak to a manager. I also told her at that time all the problems with the room. She assured me that a manager would call me back after she arrived on the property at 8:30am. After leaving I called IHG, who was very accommodating and apologetic. They told me that the manager would be contacting me also. A manager never called me. I actually called the manager after waiting 2 days. The manager was not apologetic at all on the phone. Initially, she told me that she didn't have my phone number and that she emailed me and I responded. Since I didn't receive an email, nor responded to anything, I asked her what email address she used. She couldn't give me one. So, when I asked her again about the email, she told me I was shouting at her. Upon asking her a third time about the email, she told me that she responded to an email from IHG, and it was IHG's job to send me that email. She then told me that she called me and left a message. Since I received no phone call nor message and since she told me at the beginning of the phone call she didn't have my number, I questioned her about this also. She claimed IHG gave her the wrong phone number to call. She also said several times during the phone call that because I called IHG, this is the way it has to be. She never apologized for anything until I asked her for an apology. I caught the manager in 2 lies. She lied about emailing me, and lied about calling me. This is 100% unacceptable. As a manager, you should own up your mistakes and apologize for your lack of customer service.