Comfort Inn Roseburg

Never will come back to this motel. We stayed 1 night for stop over. The location is convenient, customers service are good. But the room is unbelievably insane. We heard the TV sound and the snoring from the next room. The shampoo is all empty in the bathroom, seems never refill by checking. Bad experience!

I stayed at this motel the night of June 13. I charged the fee to my VISA card. After I got home the next day, I looked at my VISA account online and noticed that there were two identical charges of $196.12 for my one night stay at the Comfort Inn in Roseburg. I don't recall making two reservations for the same night at the same hotel, and I wouldn't have knowingly done so. I called the hotel and talked to the employee who answered the phone. He brought to my attention that there were two different confirmation numbers for the same night for me at this hotel. The hotel employee said he would consult with management, and that either he or management would get back to me. This evening I received a call from the same hotel employee. He told me that management woudn't provide a refund for the unintended second identical reservation because I didn't show up, and they couldn't make any money on the room because I didn't cancel before the reserved date. Yhis implies that they didn't or couldn't rent the room to someone else for that night. How could I cancel if I didn't know I made two reservations for the same night? Comfort Inn is part of the Choice Hotels group. I have been a member for many years and have stayed at Choice Hotels in many places. The decision by the Roseburg Comfort Inn management is, in my opinion, short sighted and customer unfriendly. In the future, I will not patronize any Choice Hotels.

Bed was comfortable, bathroom fine and breakfast had scrambled eggs, sausage, cereals and waffle maker. Two story building close to I-5 interstate. My biggest complaint was the weak internet and unreliable connectivity. It wasn’t just my room location as I heard others complaining also. If I didn’t need reliable internet service I would stay here again.

Staff always friendly and outgoing.