Mediterraneo Bay Hotel & Resort

Well were can I start this place is beautiful 😍 my daughter loved every moment off her stay and I certainly did aswell, the staff is amazing and friendly and very helpful, I went on a all inclusive deal and wow the food and the drinks selections were amazing for the price you pay for the holiday you definitely get your money worth 😀 the manager off the hotel was always to be seen always asking how everyone is doing and whenever you needed some help he is more than happy to assist you 😀 I also wanna say thank you to the life guards and the reception staff and again the manager of the hotel for your help you did for my little girl I couldn't be more thankful and appreciated

I have stayed here with my family,my wife and our two children.The hotel looks the par straight away just to enter.Clean and very modern.I will try to sum up our experience in the hotel over our one week get away with family.First I do need to mention that I was quite surprised of the limited english knowledge in this hotel.The reception hardly speaks any and hence why they are trying to get rid of you with a very short answers and no help whatsoever.But we did not let our holiday to be spoiled by this.Then the bedrooms they were cleaned very sporadically in a week we stayed they were cleaned twice and not very good.But in general the room was ok.Nice,seemed recently refurbished and with the views to the pool.Our kids loved the pool side with the various slides and that may be the reason my review won't be as harsh as it would have been.But to be honest outside really good and reasonably clean.In the bar again the interaction very scarse since anyone hardly speaks any english but in general again not to complain too much.The main restaurant is the cherry of the hotel and I Will explain why.First the food was very good and plenty of choices.My little ones loved the chocolate fountain.You have fresh meat and fish cooked in front of you,pizza freshly made and plenty of food to choose from.So quite satisfied there.However what I would like to highlight of our whole stay would be the restaurant manager Yarrow who not only is the only one who speaks native perfect english but his treatment towards ours and Will tell you not only our family.I have observed him with my wife and he was very professional with many other guests and very charming at the very same time.For a while we thought he was the owner because this guy I will honestly say have not seen anyone work as hard as him in my years of travel in different hotels.We dined he was there serving,cleaning,mopping the floor in the morning the same.If not cleaning the chairs he was sweeping the floor.And to our astonishment on our leaving day we went to say bye and as a thank you we wanted to give him 50euros tip for his service to our family and he politely refused and told us he is not working for tips but rather have us to leave a review about our stay.So here we are.An exemplary employee the company should cherrish.Will be definitelly planning our return.Thank you.

My recent stay at the Mediterráneo Bay and Spa Hotel was incredibly disappointing and left me feeling frustrated and unhappy throughout the experience. From the moment we arrived, the initial room assigned to us was in a shocking state. It was filthy, with hair absolutely everywhere—on the bedding, the floors, and even the bathroom. An overpowering foul odor came from the toilet, which had visible feces seeping from the tank. To make matters worse, the bathroom included a bidet without a cover, and the thought of having something that someone else has sat on in the same space where I was expected to shower and use the toilet made my skin absolutely crawl. There was no ventilation or windows in the toilet, making it awfully hot, stuffy, and smelly. The amount of dust was horrific, and it felt like we were breathing in dust, which is why I felt compelled to buy my own cleaning products to make the room more bearable. There was also mold everywhere—in the shower, around the sink, and in the bathtub—creating an unsanitary environment. For my own sanity I braved everything and cleaned and scrubbed the bathroom with my cleaning products I purchased yet that should have never been my responsibility or job. To top it off, there was a crumbled hole in the wall that only added to the overall neglect. While the manager, Parco, was somewhat accommodating and arranged a room change, the issues didn't stop there. The very next day, after placing the "Make Up My Room" sign outside, we returned to find that our room hadn’t been serviced at all. This miscommunication was frustrating, particularly since we had left the room for lunch specifically to allow the staff to clean. To make matters worse, the cleaner lied, claiming we put the sign out at 3 PM, even though we left for lunch at 1 PM and clearly saw her cleaning other rooms. The ongoing issues only heightened my germ anxiety; even in the new room, I struggled to relax and could barely sleep, feeling constantly on edge about the cleanliness. I was so exhausted, yet I was on holiday, which was incredibly disheartening. Dining was another source of frustration. One woman at the grill exhibited blatant favoritism, clearly prioritizing Spanish-speaking guests over others. After waiting a long time in line and making our order for the meat we wanted, it was disheartening to see our order given to someone else simply because of this favoritism. I called her out on her behavior, and she didn't even have the decency to apologize but only looked embarrassed. This not only wasted our time but also added to our irritation. The confusion over our half-board arrangement was infuriating; we were told at check-in by a female member of staff that we could choose between breakfast and dinner or lunch and dinner, but when we tried to have dinner, we were unexpectedly informed that we would have to pay extra. We went to try and resolve this issue at the reception desk, only to be made to feel as though we were liars. To mak

The staff were professional friendly,hardworking,efficient, polite and did their very best every day, in assuring a wonderful stay. From easy booking,the clean bedroom to the pools,bar or eating area,spotless and as well organized as a beehive. You never see an employee,not a single one in a weeks stay,on their telephone, they are working. Admirable. The food was delicious. Over a week , just one lovely dish after another and always someone at hand to take an empty plate. They treat you like a king. Very clean,well organized and well managed. The lieu is brilliant. A few meters from the beach, Just absolutely perfect. A heartfelt thank you to the whole team in making our holiday here such a memorable one. Gracias.

Over all ok hotel. Room was adequate and cleaned daily if needed. Food was nothing special very much average. Not much choice. Hot food was mainly warm or cold. . Jerad ???, the restaurant manager was excellent. A's he was the only one who could speak good English we asked him many things. Places to go etc. . Tables was always clean and service was great. A credit to the running of the restaurant from him as he has not been there long . Not a lot to do in the area.