A stay at Acacia Hotel Manila places you in the heart of Muntinlupa, within a 10-minute walk of Alabang Town Center and Festival Supermall. This luxury hotel is 11.7 mi (18.9 km) from SM Mall of Asia and 9 mi (14.5 km) from Newport World Resorts.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.
Enjoy international cuisine at Acaci, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 261 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
"Overall, my stay was a *fairly decent experience*, but there were several aspects that left much to be desired.
To begin with, the cleanliness and condition of the towels provided were extremely disappointing. They were worn-out, stained, and resembled those you might expect from a budget motel like Sogo, rather than a proper hotel. It was unhygienic and very unpleasant to use.
Another concern was the lack of clarity regarding the food. We were under the impression that meals were included in the booking, but upon check-in, we were informed otherwise. This caused some inconvenience and would have been avoided with clearer communication in the listing or booking confirmation.
Furthermore, parking and some of the elevators were not functioning properly during our stay. This led to longer wait times and difficulty accessing certain floors, especially for guests with mobility issues or heavy luggage.
A major safety issue I noticed was the lack of proper window protection. For rooms on higher floors, there were no safety locks or barriers, which could pose a serious risk, especially for individuals with mental health concerns or young children. This should be urgently addressed to prevent any potential accidents.
One of the more frustrating aspects of our stay was the housekeeping schedule. Cleaning services began around 6:00 PM and continued late into the evening. This was disruptive and poorly timed, as most guests are back in their rooms during that period and would prefer privacy and peace.
That said, I would like to commend the staff for their courtesy and professionalism. They were accommodating and responsive to our requests. The overall facilities, while basic, were also acceptable for the price.
In conclusion, while there were some positive aspects of the stay, I believe there are several areas that need immediate attention—particularly in terms of cleanliness, safety, and guest convenience. I hope the management takes these concerns seriously to improve the overall guest experience in the future."