Grand Hôtel du Lion d'Or

I like choosing Relais & Chateaux properties because of the 'whow' factor I often encounter. This is due to the property or total experience provided. A few days ago I have been to the Grand hotel du lion d'or in Romorantin-Lanthenay (FR) and would like to share my poor experience with you, as I’m a real fan of the brand and think your guests deserve better than this. But with this property (Grand hotel du lion d'or), the brand falls short on its promises and provides little or no value for money. The interior and public spaces is outdated, as well as the rooms. Public spaces were not even light up, it was just not welcoming at all. It's like going back in the eighties, and an in-depth refurbishment of the property is needed urgently. The airco in the room was noisy, and the room was not even cooled before my arrival (29C outside). I took an express breakfast at 19Euro, and what i received for this was a total shame (coffee, orange juice and 3 mini-pastries)… see the picture attached please. Service levels were fine however. In brief: this property falls short of basic requirements for a R&C franchisee, and this led to a very disappointing experience to me as a guest...unfortunately, especially considering the fact i paid 280Euro for this. An Ibis Styles would have provided a better guest experience, and this is the truth. Ps. Some advice for your online questionnaire: add the possibility for the respondent to tick ‘not applicable’. Ex. for room service… + the call center for bookings outside the opening hours is just not efficient.