Premier Inn London Romford (Mercury Gardens)

My Stay was extremely disappointing . The customer service was very poor , and the staff lacked basic people skills . There was no air conditioning , making the room very uncomfortable -especially for my kids who really struggled with the heat . Worse still, There was a very strong sewage smell throughout the property . When i raised the issue ,staff denied it,but a bar staff member later admitted they have been trained to ignore guest who ask about it . That's not just unprofessional -its unacceptable . This experience was very stressful and upsetting for me and my family and i would not recommend staying here . I would also like some someone to contact me regrading some forum of compensation

Got there on the first night and checked in, I knew I had 2 separate bookings for 2 nights, first they said I wouldn’t have to move then they said I would so I checked out and later back in. Night 1 I wanted food at the beefeater restaurant but I was told they were short staffed and I couldn’t eat there. Second night I went to the restaurant and was told I wouldn’t have to wait 39 mins for a table, I was given a table after about 59 mins. Subsequently I gave up and placed a Deliveroo this place is poor, not enough staff working hard but it really feels like a poor place to visit

Stayed here 2 nights. At present there are major roadworks on the A12 at Gallows Corner, meaning the whole of Romford is far busier traffic-wise than normal. It will be like this until September and if you can avoid it I would. Location is ideal for parking your car and getting a train. I went to the 02 Arena and Romford Stn only 5 min walk away. You are right on top of Romford Shopping Centre as well. Police & ambulance sirens through the night, it is not a quite location. Rooms are hot but there is a fan in each which was fine for me. Staff are generally foreign, meaning they try to help but have little local knowledge of the area.

Horrible experience at this Premier inn. Booked this premier inn and paid a high price to stay and the rooms were like a hot oven no air conditioning available !! Keycard holder was broken and lights kept going off every 2 mins. We couldn’t sleep at all and the kids were very restless all night, the bathroom shower had all mould everywhere, bathtub was broken and couldn’t use the bath for kids to have a bath. Unfortunately we won’t recommend this hotel to anyone.

The room was unbearably hot , it felt like a sauna. My husband, our two kids, and I couldn’t get any sleep. We had booked for three nights but were forced to leave after just one because the room was simply uninhabitable. We weren’t offered a refund or any form of compensation. It was honestly one of the worst experiences I’ve ever had.

If you need the accessible room for disabled then the room will bake you as it is too hot and I mean gas mark 8 hot. I would look at othe hotels for a disabled person