Anonymous User
April 9, 2024
1. First of all, the facilities in the room are not consistent with the pictures. The wardrobe is just a shelf, there are no tables and chairs, and there is no trash can in the room.
2. Every compartment on the towel rack is covered with thick dust🥹Don’t dare to use towels
3. The single bed creaks when you turn over.
4. Send WhatsApp messages throughout the process for self-service check-in. We didn't see any staff until we checked out.
5. The only advantage is that the hotel is very close to the fountain and Spanish Steps
6. Leave a message to us. The restaurants circled on the map and introduced are very good.
7. The city tax charged by the hotel was 7 euros more than what was charged on the booking form. I commend Ctrip’s customer service. After feedback, the customer service asked an agent to help me get the difference back. After I complained about the inconsistency in the hotel pictures, the customer service asked me to send him pictures and then took the initiative to apply for compensation for me👍Ctrip staff are still responsible
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