Saint B Boutique Hotel STB

Overall this is a 3 star hotel experience… The location of this hotel is amazing and is really easy to walk to tourist attractions like the Trevi Fountain or Pantheon, and in comparison to other hotels in the area is very reasonably priced. Both the receptionists were friendly and welcoming, so a big thanks to them. However, there were a few issues with our stay and hopefully these can be fixed for future customers. Firstly, the bathroom door lock was broken & the shower leaked during our stay. We did bring this up to the receptionists when we left so hopefully this can be sorted. Secondly, most days the cleaner did a good job at cleaning our room/ replenishing items. However, on one occasion the cleaner did not replace our toilet rolls, meaning we had to go out and buy some toilet rolls from a near by shop. The other incident with the cleaner, happened on the Saturday of our stay. The hotel clearly states that in order for your room to be cleaned you must be out by 11:30. However on Saturday morning, the cleaner knocked at 10:15 to come in and clean our room, in which we were still sleeping. I opened the door and the cleaner apologised and said she would come back… she did not (we had left our room before 11:30 so she was able to clean it). This would not have been an issue if the hotel had not clearly started that if you wanted fresh towels you had to leave them in a pile on the bathroom floor, which we had done. But once we returned to our room at 5:20 (reception closes at 5); the cleaner had not been back in. Thankfully, we called the number provided and fresh towels were brought to our door and the receptionist explained the next day that the cleaners hours are reduced on a Saturday, although I think it is poor that this is not stated to guests and that the cleaner had not returned. When we arrived the tv remote also didn’t work as the batteries had run out, and I do think this is something that should be checked when cleaning the rooms between guests as it resulted in us not being able to watch the tv until the following day. To conclude, I would recommend this hotel if you are looking for one with a good location and you know you will not be in the room much, but there are a few things that would need to be improved for this to become a 4/5 star review.

It's the worst hotel I have ever seen.. I arrived there and i noticed that the hotel is dirty and they are doing renovation all over the hotel and the reception area are one meter even the hall way like your walking in a cave and the room looks old. The receptionest wasn't helpful at all. Since she said no one can take ur luggage to your room and i think there is no alevator.. Worst worst hotel i didnt stay i cancelled my booking without a refund

A beautiful boutique hotel in a great location with amazing staff

The hotel photos bear very little resemblance to the actual rooms and facilities. The hotel is shabby, run down and scruffy. I had no mattress protector on my bed. The walls were chipped and scuffed. The communal carpets were mucky and not vacuumed. I felt very unsafe not having a receptionist from 5pm-9am everyday. The usb point in my room did not work. When pointing out these things to the receptionist on my first day I was told that she couldn’t do anything and she’d only been in the job two days so what did I expect her to do. Would not recommend. I feel the photos online are very misleading.

Good position close to via veneto and Metro in a quiet street with restaurants close by. Our shower door fell off but the staff were attentive in getting it fixed. Our aircon was struggling due to the August heatwave but other rooms seemed cooler. Would recommend for the price so long as you don't mind walking up stairs as the lift is installed but not yet authorised.