Marco Polo Hotel Rome

I booked to this hotel but when I arrived the hotel, I was informed to change to other hotel, therefore, I have no comments on this hotel.

First of all, you got our name wrong while replying to my father’s review - it’s Srikrishna, not Hare Krishna. Secondly, as hospitality staff, it’s your duty to treat your guests with basic respect. Your claim that no other Asian guests have complained is untrue. I saw you talk to another Asian guest complaining about the air conditioning with a simple “That is not my job” during my time at the hotel. Anyone can check out a wide series of horrible ratings for your hotel and most of them are Asian people. However, the only thing worse than their experience at your hotel are your ******* and petty retorts to them which are solely aimed at aggravating the issue and not towards finding a solution. I am sure you will do the same to this review. Your hotel is in dire need of repair. The rooms are creepy and mouldy. My parents were left in a room with absolutely no circulation for two nights. You very rudely responded with some pathetic explanation stating that public places aren’t allowed to switch on AC which we later found was untrue as well. The room had no kettle or tea bags - when asked we were given an unclean kettle which smelled horrible. We found insects in the bathroom which was completely unsanitary. It is very clear that you deem certain guests worthy of attention and ignore the needs of others. Don’t pretend otherwise. Don’t try to pin your lack of hospitality on us being bad guests. Attaching some photos and videos showing the deplorable condition of your hotel.