B&B Hotel Roma San Lorenzo Termini Reviews

I’m travelling a lot. I can say I never had a worse experience. I booked a twin bed for my friend and myself. Upon arrival, receptionist asked us to pay additional 74€. We were soaking wet as rain caught us. Despite asking them to give us room to change our clothes before sorting payment they wouldn’t do it. Coming to room was even worse disappointed. It was a double bed. Although the manager confirmed the booking for twin bed receptionist said it means only if they have them and they don’t. But this was never communicated that twin beds are subject to availability. Receptionist was rude and asked me to pay another 150€ to get a second room. Finally he gave me the room that was the only room on the roof. It was November and 1C outside. I was freezing. Air conditioning wasn’t working well and it was incredibly loud at night as roof had many ventilation outputs. It’s not too close to the centred and it’s 20 min from Termini. Just when I thought it can’t get worse. In the morning room phone was ringing. Receptionist was calling at 9am on Sunday to tell me I need to leave the room by 12!!!! Awful and outrageously bad experience and service.

The hotel facilities as well as the services were excellent! The only downside is that it's not really suitable for tourists who don't have a car to stay, because the transportation in Pisa is really inconvenient, if you unfortunately miss the last bus on the day you come to Pisa, then congratulations, your journey from the train station to the hotel will be very bumpy! (But I think you can call the hotel and ask them to help you contact a cab company) But the hotel staff was really great, they helped us contact TAXI to take us to the train station, to the Leaning Tower of Pisa, and there were also shared bikes in front of the hotel that you could swipe and ride away. If you are on vacation with family and friends then this hotel is great, the rooms are huge with floor to ceiling windows and a huge garden and pool.