Guest User
May 10, 2023
I chose this hotel based on its location and wasn't disappointed - right next to Borghese gardens, Piazza del Popolo and a 10 minute walk to the Spanish Steps. Great cafes for breakfast, bars and supermarket on the doorstep - it was perfect. I booked direct with the hotel and the communication was excellent. The check in process was via an app, needing a photo of documents and a selfie which I wasn't feeling so happy about but didn't seem to have a choice as this was needed before our arrival. Then the access was via an app with one button to press for the outside door and another for the reception door - fine in theory but there were a few times I was concerned that if I ran out of battery I wouldn't get in (using google maps to get about all day did drain the battery and we came close to this a few times!) With the reliance on the tech to get in and limited reception hours there is not a lot in the way of 'hospitality' here and 'welcomes' were pretty underwhelming when we did see staff. The room we stayed in was just like the photos and was very modern and well equipped with fridge, mini bar, kettle and coffee machine. The cleanliness was 10/10 which was fabulous and the maid was very accommodating and friendly. We stayed in room 33 (32 was also on this side) which faced a busy street with the tram stop right outside the window which was like trying to sleep in the train station! Fortunately the windows were double glazed which cut out most of the noise which of course meant having to have the windows closed and sleep with aircon. If I was to stay here again I would request a room facing the back street and pack my earplugs!