Fairfield Inn & Suites Rome NY

I had an overall fantastic stay. There were some issues with cleanliness. Food left over in the fridge, black ring in the tub, but the staff at the desk made everything right. Very friendly and professional. Couldn't have asked for a better place to stay

The staff was horrible. They were not helpful at all and had no answers for anything. The rooms were terrible. The curtains were torn and had holes in them. There was no privacy in the room at all. And the girl at the desk had nothing to say about it. And was not willing to even look into changing the room for us. We were traveling with my 80 plus year old parents, after one of them just getting out of the hospital and they put us on 2 separate floors. There was stains on the sheets and pillow cases. The carpets were filthy. The bed frame stuck out so far beyond the mattress that you tripped over them or bruised your shins on them. There was no access to laundry soap or any thing else for that matter to do laundry. I was told that I could go out to one of the local grocery stores to get what I needed. With the road construction all around them it was difficult enough to find the place let alone go looking for a grocery store. I would never recommend this place to anyone. I would drive another 50 miles to find something else.

Excellent

Very secluded area nothing around no stores or gas station. I’m just not what I’m used to for staying up in this area.

Overnight stay We enjoyed our overnight stay and especially the breakfast in the morning. Hotel was neat and clean, friendly staff with pool a small pool and work out room. Bed was comfortable with three pillows.