Fairfield Inn & Suites Rome

Great hotel clean and close to rome tennis center

This hotel is newer and has nice rooms, but they really need to work on their pricing and their customer service. I was in town moving my mother into a retirement home nearby. I stayed at the hotel for two nights. When I arrived, the woman who checked me in was very nice. I asked her if they had room service and she said no, but that if I ordered something from the restaurant she would be happy to bring it up to me. I told her that wouldn't be necessary, that I could get the food to go and just take it to my room. As I was going out to my mother's for a few hours, I asked her how late the restaurant was open. She said until 10 pm. So I went and moved some things and came back around 7:00, very tired and very hungry. I went to put things away in my room and as I did, glanced into the dining area. There were people in there and a woman behind the counter. But when I came back down ten minutes later, the lights had been turned off and no one was in there. I asked the woman at the front desk and she said, "Oh she just left." I said, "It's only 7:00 and you said they were open till 10." She said, "Well I guess something happened." I had to order from Uber Eats. When I checked out, the person behind the desk asked how my stay was. I said, "Oh it was fine, except for the dining room being closed when it was supposed to be open." She said, "I heard about that. I'm the manager." And I said, "Oh thank God. I wanted to let someone know how unprofessional it is when things like that happen, especially with me having just asked about the hours, then coming back to find it closed." She responded with a lot of attitude. "Well we had someone get sick and have to go home. I can't keep her here when she's sick! I've worked 50 hours already this week and live 45 minutes away. I'm not about to come back out here and open the restaurant. You have to understand when people get sick you can't make them work." It isn't my responsibility to staff her hotel. I don't care what the details are of the issue - she is the manager and it's her job to fix the issue. I'm not going to tell. her the way it should be done, cause I'm not paid by Marriott. They need to figure out how to keep things staffed, like maybe have more than one person there heating up stuff in a microwave for their "dining" experience. I just left the hotel at that point. She was so unprofessional, rude, and acted like I had accused her of something. And one more thing. This hotel regularly doubles their rates when something is happening in town. At least that's what it looks like. It's in the little town of Rome, Georgia...not New York City or Boston or even Atlanta. Yet their rates for this weekend, for example (July 25, 2025) are $246 per night. In a little town like Rome! The hotel is not downtown, there is nothing nearby except Berry College, and it's a plain three story hotel, nothing special at all, yet they charge this much regularly. So it's overpriced to begin with. But I also pulled up some

New, clean, friendly staff, great breakfast, comfortable rooms. EXCELLENT fitness room.

Room was very nice and clean. Excellent gym!