Comfort Inn & Suites Rome South

The reviews about customer service were spot on between Google and the various hotel sites. Just FYI, that is the biggest clue to this establishment. My review: To start off, we waited several minutes for a front desk person to check us in, daughter rang both bells. We arrived some time after 7pm I believe. Another patron came in minutes after us and walked the hallways looking for someone to help. They found the front desk person down the hallway. I had 2 rooms under my account and had to ask for the 2nd room while checking in. After I got in my room, I then had to go back to tell them my tv was not working. Again, no front desk person visible. When they appeared, they cut me off with a motion that they were on the phone and the look on the face of a person not wanting to be bothered, it wasn't as if they were up at the front desk phone dealing with a customer on the that phone, seemed like a personal phone call.... and then they immediately blamed me for plugging in other devices to the tv, didn't ask me if I did, went right to what did I plug in. Then they told me they would come down and look at the tv, I immediately asked to swap the room since we literally just got there, but he wrote me off. He never came down, I got tired of waiting after 4 hours. Hard to wind down not being able to watch tv after being on the road for several hours. Next morning, I asked them about the 12PM check out and that I would be checking out (both rooms) near that time period and we will be back to get our stuff (we were visiting Berry University that AM). Upon return, they had already checked out one of the rooms (not sure why). Only good thing about this stay was that the rooms were nice and bathrooms were clean. Breakfast was ok (was fresh probably at some point during setup (it runs 6a-9a), and around 8am when we ate, biscuits were burnt on the bottom (moist on top) eggs were ok and sausage was at least hot. At least the waffle maker worked. Pool looked like it needed to be netted to get the debris out and the gym had both treadmills broken (and by the looks of it, has been broken for a while. I don't know if we will stay here again when we come back. I can over look dated rooms/bathrooms at any hotel (and have this year at other places) and it was ok breakfast, but customer service was terrible and that is where I would critique any hotel the most. The customer service was subpar and needs serious work. I would stay at this place again only if there were no other options available in the Rome area.

I found a dried stain on comforter, which looked like some type of body fluids. The staff was very rude, which I assume are owners. I went to get a breakfast not knowing breakfast was over @ 9:30 and the staff was sitting in the dining area eating and asked “what do you want.” Her tone was very aggressive and when I said breakfast, she said “it’s over.” Also the microwave wasn’t working properly and the fabric on the chair seat and where your back would be was completely rubbed off that was in the room. Avoid this hotel like the plague!! The only reason we stayed to begin with is all other hotels were sold out due to Georgia had a power outage locals and power company employees were in town assisting.

Beds were clean but room was not very nice. There were only two chairs in the room one a desk chair snd the other a straight back chair. No comfortable place to sit. The room itself was not clean. There was mold above shower nozzle, serious stains on carpet, dirty streaks on walls, crumbs on the floor, shower rod was dirty and mirror was dirty. There were also no Kleenex in the bathroom. They really need to step up the housekeeping. Oh and do try to get a room on the back. They had service people staying there as well snd their trucks are extremely noisy (back up beepers, etc) as well as the highway too.

Beds were comfortable. I felt safe and secure. No problems to report.

Will visit again.

I stayed at this hotel during the weekend of my son's wedding. It was convenient to the wedding venue and to restaurants in historic downtown Rome. The hotel was very comfortable, clean, quiet, and the staff was very accommodating. I would stay here again.