Grand Isle Resort & Residences

The villa was amazing, very comfortable and well equipped The golf cart is very convenient we will stay in Grand Isle again

The resort is very nice and the staff are wonderful! On a girls trip and we all felt very safe. Loved being on the water with beautiful sands and water. The all adult pool was amazing! Our villa (1314) was nice, but could use some updating, We overlooked the water but the outside furniture was not nice and there was no table to sit and enjoy breakfast. So, disappointed about that. Toaster did not work. While the kitchen was stocked nicely, it could have used salt and pepper in the shakers, dishrags/ scrubber for washing dishes. We had a incident with housekeeping so please use the safe (which we did not realize was in the closet) for your valuables/ money. Other than that we enjoyed the resort. 23 degrees North and Palaya Restaurants on site were AMAZING! Delicious food! HIghly recommend!

This company is promising and pricing for Luxury, except that’s not what we got. There was no wi-fi, and we were told it was “in and out” but the owners (there are owners and those of us that use it as a hotel) did not seem affected. They have beach chairs out, but if someone leaves and their dirty beach towel is left behind, no one is keeping up and there never seemed to be an available chair. None of the rooms have beach access - there is a cliff There were no scheduled activities, music - nothing. I think for what they charge it did not live up to comparable resorts. There was an adult pool but we were told it was closed. I don’t mind paying a higher price if calls for it, this resort did not live up to the steep price.

I want a refund. We went to Exuma to celebrate my wife’s 45th birthday and had the worst overall experience. This is likely the poorest managed property we’ve ever been. On our first day we learned that Wednesday night had live music and Junkanoo at the yacht club (which is 30+ min away and a $50 cab fare each direction). On Tuesday night I asked the concierge to make us a reservation there for the treasured birthday dinner. They told me I didn’t need one. The next morning, after I confirmed this long dinner trip with the taxi I asked the front desk again to make a reservation and they refused saying “you don’t need one”. As it turns out, the concierge and front desk were just too lazy to pick up the phone and make the reservation. When we got to the restaurant they did not have a table for us and turned us away as it was slam packed. Apparently, everybody on the island knows you need a reservation to go to the Yacht Club on Wednesday. $100 in taxi fare and 90 min later we were back at the resort to eat their crappy food. Our taxi driver called the hotel to scold them for not making the reservation and when we got back they didn’t even apologize! Most of the staff either hate their job or don’t want to work. Other than the lazy people in the office who didn’t make our birthday dinner reservation, and the bellman on check-in, we didn’t see a smile from a single employee the entire week. Some further examples of the incompetence/laziness: 1. One afternoon I ordered a Pina Colada at the beach bar and was told that it couldn’t be made because “we are out of pineapple”. How is this possible at a beach resort? I then went to the restaurant and ordered the same thing, they had pineapple. Apparently the beach bar staff were just too lazy to go get more pineapple. 2. At dinner one night I asked to try the local beer “Kalik” and was told no because “we are out of Kalik”. Shouldn’t somebody be running to the store for a restock? Maybe the other restaurant or beach bar had Kalik? What resort in the Bahamas would run out of the local beer? It’s just unimaginable. 3. Our last morning was a Friday. I was ordering breakfast at the bar and a nice group of people came up to order several glasses of Prosecco or Champagne and was told “No because we are out of both”. What a joke. In all three instances not only did the staff not have what was asked for, the nasty face, no energy frown made me think these employees took pleasure in saying “no”. This may have been the poorest managed property I’ve ever experienced. The food was horrible. Every bite was overcooked and barely edible. The fish was NOT fresh tasted fishy which is weird for an island destination. The fried food all tasted like it was cooked in old fish oil and gave us diarrhea. The pizza was disgusting and made from cheap frozen premade crusts (7/11 sells better pizza). The deep tissue massage was the worst rip off of a “spa” you could imagine for over $350. Beware!

On our first trip to Exuma we booked a one BR villa #6103- here for six nights and were generally pleased. The most disappointing part was the almost daily power outages with one lasting over 10 hours!? This becomes a very irritating experience. And yes it is the utility but all businesses and residents need to demand a modern solution. The Emerald bay beach is very nice and very walkable. The two pools are also very nice. We enjoyed breakfast at Palapa too. The resort seems very secure with two guard posts to enter. Housekeeping did a good job. We did ask for robes and a lounger on the deck but were told these could not be supplied. Odd for a luxury resort. Fortunately the two best spots for dinners were nearby— 23 North and Salt. Otherwise we struggled to find acceptable dining.

Just a horrible experience. We stayed in 2018 and couldn't wait to get back. This time was TOTALLY different. We had to change rooms when we got there because nothing worked. If it were up to us, we would have changed again but they said nothing was available which I find hard to believe because the place didn't look crowded. They offered us a 3 bedroom but it would be over $2,000 more. If you get there before check in time, you can go off and do what you want but your bags are left out in the open at the reception desk. They are not even put in a room. 1st room - TV and washer didn't work. The washer was most important because my husband didn't bring a lot of clothes because we were able to use the washer when we stayed previously. It was dark and dingy. Nothing like the pictures they have on their website. Don't be deceived by them. Our "ocean view" was of a construction site. (I also really wished they had like 2 complimentary bottles of water when you got into the room. After a long day, you just want to get to the room and sit for a minute and have a water.) 2nd room - Screen door was broken in second room. The came to "fix" it twice and they said it worked but it was actually broken and I would have to use to both hands to pull it open. Once we DID get it open, we just kept it open. Phone and tv didn't work in the second room as well. The phone not working was horrible because I had to use my cell phone to call the front desk. That's a international call so who knows what our phone bill will be when we get it. Leaks in the bathroom. The tub, which we never used, started leaking the second to last day. We couldn't even find where it was leaking from. The shower leaked unless we faced the shower head to the wall. Our room was once again supposed to be "ocean view" but we had the same construction site view. When I went to the front desk, I told them that our view was a construction site and they said all the single bedroom rooms were on that side of the resort and had that view.) One day we came in and I wanted to take a shower but there was no water. Not the sink, shower or tub. Then all of a sudden, the water came spurting out and it was brown. We went to the front desk and they said they had to emergency shut down the water. Now that it was turned on, we had to wait for the air to come out of the pipes and let the water run until it stopped coming out brown. The dryer worked but not well. We would often have to put clothes in at least twice to be fully dry. The floors needed a good wash. Thankfully, I brought slippers and my husband just used a pair of his shoes. They would run out of sternos at the Palaypa and it would be impossible to eat because of the flies so we would end up bringing the food to our room. The beach was often dirty with bottle caps and other junk. We ended up staying up at the pool. No one ever came to ask for drinks until some million dollar yachts pulled into the marina. Then when the pool area filled, t