Latest Reviews for Rogers Hotels

Embassy Suites Northwest Arkansas - Hotel, Spa & Convention Center
4.3/5104 Reviews
Very good hotel. Clean. Good breakfast. Great location. So why the three stars? I called the front desk to see why my room hadn’t had housekeeping service. I was connected to the “virtual assistant in training.” After a long day it’s pleasant to engage in a robotic circular conversation. Finally connected to the front desk. I was asked “if I scheduled housekeeping.” When I responded that I thought that a given, I was informed that”Embassy Suites gives service every fifth day unless requested.” There was a mention of Covid initiating the change. As a Diamond member I questioned this was a Hilton policy. Then the story changed and it was “this properties policy.” I understand that service industries have a real staffing problem currently. It’s a tad insulting to be told Covid is the cause of not getting maid service. If the hotel was upfront and discussed at check-in, I would have been receptive to their staffing issues. Additionally, the hotel website touts a “complimentary5 mile shuttle van.” When I inquired I was told that was discontinued because of Covid.” I suggested the website be corrected. I did get some coffee and towels finally.

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