Hotels near Area X, Roermond

Here business sleeping, receiving friendly...Rooms dated and uncared....this unlike the bar was pretty and the night porter made very good her...the location is fun but the bad rooms make the whole hotel a cleaner. And then one thing... if you arrive earlier than 15:00 and you want to get to the room then you have to pay €15,- to get to the room earlier while the room is ready... ridiculous.

This is really a beautifully located hotel! Within the forest: 's evening a bit of walking to the Iron Rhine, and a wild pig seen. Prima wellness, with swimming pool and sauna! The room was spacious enough, bathroom idem, the soap dispenser did not well, unfortunately, because good shower stuff. The restaurant: clear , compact map. Good quality food. The staff should explain something more, for example, with the cheeses, and when I asked the superintendent for a new glass for the red wine, he first checked whether the glass was really used 😉, I think inexperience. But with all the friendly service!

A group of six of us stayed at the Maashof hotel on what was the last night of a 10 day motorcycle tour and it was also my birthday. I had carefully chosen the hotel in the hope that we would have a lovely stay and dinner in a beautiful lakeside location. Unfortunately there were several issues which cast a significant shadow over my birthday celebrations and ruined our stay. The problems started when checking in when they overcharged two of my friends and they would have overcharged another friend and myself, had I not noticed and intervened. I had booked four single occupancy rooms and one double occupancy room and there was an administrative issue between *********** and the hotel which caused confusion over how many guests were staying in each room, despite the hotel having the names of the six guests against each booked room. All of us were asked when checking in how many guests were staying in each room, but despite this two friends were charged the double occupancy room rate and one friend was charged for two half board dinners despite them all being in rooms on their own. In addition, they also attempted to overcharge us for the half board option despite me accepting a special offer online which had been emailed to me prior to arrival. We then had a further major issue. Three of the rooms were directly underneath the kitchen and hotel entrance and were extremely noisy until very late in the evening and again the next morning starting around 5.30am which meant several of us had a very disturbed night. Two of my friends complained at the time and agreed with the duty manager that they would have the full cost of their room refunded, as he was unable to offer them an alternative room. He advised them that if we had wanted better, quieter rooms we should have booked directly with the hotel rather than through *********** and he told my friend to email the Reservations Manager regarding the refund. The hotel management have admitted that the rooms we stayed in are very noisy, but there was no mention of this when we booked and they still charged the full room rate. On our return to the UK, I emailed the Reservations Manager and following many exchanges she offered a 25% refund for the three rooms most affected by the noise, despite the duty manager’s earlier promise of a full refund. Personally I thought this paltry offer did not provide sufficient remuneration for the problems we encountered but I felt I had no choice but to accept. I subsequently provided my bank details in an email but the refund was not forthcoming. I chased regularly by email as to why the refund was taking so long only to be told cross-border, cross-currency bank transfers take a long time and ”it will arrive within a few days” and then “as soon as possible”. Despite these repeated assurances it took 3 weeks for me to receive the refund and only then after several more emails including to the hotel General Manager who at one point decided to attack my pe

This hotel service is very garbage. When I stayed at the hotel, I asked what time for breakfast. We booked at nine o'clock. At nine o'clock, we went to the restaurant and said that the front desk reported us at eight o'clock. We had to add quilts in the European winter room. They said they didn't provide it. We logged in to their website to persuade them to have this service. They just gave the quilt. After taking a shower in the morning, I couldn't find the hair dryer. The front desk asked me to go to the front desk to pick it up. ***Speechless. When I check out, I have to pay the room fee (I have already paid online for the booking on Trip.com, I need to pay 4.7 Euro City Fee). I contacted Trip.com customer service Xiao Qin enthusiastically responded to the hotel in 25 minutes, and the result was that the service fee was still overcharged when the city fee was charged. 5.3 Euro (Actually paid online), feedback Ctrip customer service Xiao Qin after Ctrip quickly arranged a refund. This hotel obviously does not reach the four-star level of DoubleTree by Hilton, the service is a bit discriminating against Chinese, I will not choose to stay. This is the worst stay experience I have ever had.

We required 3 beds so were in the older part rooms not as nice as the new ones , no iron, ironing board (i had to ask the reception for one) 5 hangers for 3 people again I had to ask for more, the safe was not wokring again maintenance had to come and add new batteries. nice food and plenty of choice for breakfast, easy parking. Bad parts The barman is very abrupt and quite rude seems he doesn't enjoy his job, he was the same last year. We checked in fine for a 4 night stay with breakfast for only 3 mornings as per our booking as unsure what time we were leaving on the last morning, when we went for breakfast it appeared the receptionist had removed all our breakfast so miscommunication, to be met by again quite a rude/abrupt receptionist who did not appolgise once for the error of the staff and tried to blame it on us. The icing on the cake was sadly my daughter beats earphones were stolen from the room, we were out all weekend so had no use for them only for travel home which is when she noticed they had been removed from her bag. JUST BEWARE TO TAKE ANY VALUABLES WITH YOU AS THIS HAS BEEN EXTREMLEY UPSETTING THAT STAFF DO THIS, HAD WE OF KNOWN WE COULD OF PUT A TRACKER ON THEM THIS WOULD BE THE PROOF, HOTEL OFFER NO CCTV AND JUST SAY THEY HAVEN'T BEEN FOUND.

I have to admit I didn't have high expectations for a Best Western but pleasantly surprised. Clean and comfortable. Good restaurant, Spa and gym which I haven't seen but apparently very good. If you are in the area I would definitely recommend and we will be back.

We stayed here for business due to the proximity to our office. The hotel targets football fans with trophies on display and a direct access to stadium tours, floors are named after football players/leagues as well as rooms. My room looked exactly like a football changing room with pictures of Borussia players, it was nice and clean and the view over the stadium was lovely. I didn't like the fact that the bed wasn't made, I had a double bed with 2 single duvets that were left on the side, the shower drainage seemed to be clogged and kept flooding so the water almost reached the interconnecting door, the blinds are not user friendly at all and I had to call down to reception several times (same for my colleagues). Lastly, the TV is placed on the side of the bed making it impossible to watch it whilst in bed. We used their restaurant several times and the service was extremely slow. On the first day it took 40 minutes for a salad and a coca cola whilst the night after we had to wait over 1h for our meals (4 people). We asked if we could watch the Champions League quarters of final match, we were told that this wasn't possible as the match was broadcasted by DAZN and the bar only had a SKY license. This was extremely weird considering that we were in a sport bar inside of a ”sport hotel” surrounded by football screens 24/7. Reception staff was nice and polite.