Cotton Bay Hotel

The hotel is in a good location with rooms facing the sea. It could be very successful but lets itself down because of a lack of attention to details. Food offer is average quality. Restaurant service variable. They allow stray dogs into the restaurant area. The VIP room was fine but no tissues in the bathroom, one lightbulb not working, volume on the TV locked so low you cannot hear it and nobody checks to restock the complimentary tea/coffee supplies. The sunbeds on the beach are wooden and so heavy you cannot move them; some are broken and most don't have cushions. The airport transfer service is catastrophic. We were collected from the airport 45 minutes late. To go back, I booked the transfer two days before departure. That evening a customer satisfaction manager dropped by and we told him about our problem getting to the hotel. He said he would ensure that we would have no problem with the return trip. The day we had to leave, I checked the transfer before breakfast. No one had booked our transfer and we were told that we would have to go with another party in less than one hour. If I hadn't checked when I did we might have missed the plane. The director on duty thought that telling us that it wasn't the hotel's fault, but that of the transport company, was sufficient. He clearly didn't understand that as we had booked the service through the hotel, so it was their responsibility. Compared to similar hotels in Mauritius at a similar price, this hotel is below standard and is generally amateurish in its delivery of client service.

I spent 5 days at this hotel with my family during the festive season. While my vacation in Rodrigues was fantastic, I unfortunately cannot give the hotel a positive rating considering the price I paid. It simply did not meet my expectations. Some of my friends who been there before told me the Hotel Manager Mr A.M is very rude I confirmed it. HE EVEN LOOK INTO OTHERS GUEST PLATE while dinning what they take and tell the waitress to charge them for pizzas on a open buffet. No firework on the eve of new year,no animation, no activities proposed I think we are in a retreat hotel. Buffet was boring no good food. 5days there got nearly same food. Despite reporting this to the hotel manager, he did not take our complaint seriously he just say "C'est mon hotel, alors je droit a la decision". We were so down on our vacation because we have planned a good stay at the hotel instead of going out. I cannot wear my favourite dress as the direction has an restriction on dress code. If you're booking to go there please ask for restriction policy otherwise you will be disappointed. I recommend this hotel for his beauty coast only.

First the room was nice, all room are Seaview. Despite having such beautiful hotel the manager Ashok has no manner and cannot handle any complaints made by customers. He always fight and no hospitality, bad manners. I have been there for 2nd time but we still have him in the management. Will not come again if he still here. Food compare to 1st time was a Mauritian chef, food was so good and today has a big difference except the Rodrigues buffet. The food choice of Chef Mewa calebass in poisson sale😂😂, gros pois, curry saumon, logic Chef Mewa I leave my natal country to eat this in a 4 star hotel. Very disappointed for this. Just want to know do we have any head office to drop this complaint. Because the hotel never come back to me with this rude Manager. I will give only 5star to Chef Joset, Amine, Cecille, housekeeping who give good service to us. No good service for restaurant as well.

We stayed at this hotel from January 1st to January 5th, 2025, and booked two rooms. The hotel is absolutely stunning, with rooms that were exceptionally clean and offered a breathtaking view of the beach. The Rodriguais buffet was particularly appetizing, but we were disappointed by the other buffet options. The service was lackluster, and the staff in the restaurant were not welcoming at all. The morning buffet featured the same dishes every day during our five-day stay, which was quite repetitive. There were no animations or entertainment activities, making the evenings very dull. It was especially disappointing given that we paid a premium for the peak season.