DoubleTree by Hilton Hotel Rocky Mount

Absolutely not up to Hilton standards. The lobby looks completely remodeled and very nice but they should have remodeled the rooms before the lobby. The ceiling in the bathroom was falling down and the bathroom door wouldn’t close. The door was an old wooden door that was either swollen from dampness or not aligned correctly. The entire room had a musty odor. The nightstand looked like it hadn’t been dusted in months. Also, there is a restaurant attached to the hotel which you can enter from the hotel lobby but you can’t use your food and beverage credit because “they aren’t part of the hotel “. It is the only food service at the hotel. There are many hotels in the area, so pick a different one. At least we didn’t have bedbugs like some others.

Over two weeks ago while staying at this location, I was assigned to a room with bedbugs. After contacting Hilton customer care. I was told to deal directly with the hotel manager, Ms. Benz to resolve my issues. I have called and left messages, sent several emails, asking the manager to speak directly to me. I provided documentation that was date and location stamped proving I was at the facility when I was bitten by bedbugs. I provided pictures of the bites on my shoulders and hands. I even provided a video which is date, location, and time stamped showing the bug scurrying from my body while I was laying in bed. The only response received from the manager was an email apologizing for my experience and a denial bedbugs were in the room. A refund was given for my stay. Since leaving the hotel, additional bugs have been seen in other pieces of my luggage. I am now faced with the task and expense of having to clean several suitcases of clothing. I also will have to discard my luggage as it is fabric. Interestingly enough, one of the hotels employees pulled me to the side when I was checking out and informed me that the hotel had a recent infestation, and she did not know why I was placed in that particular room as it had been treated for bed bugs several days before. The employee also indicated that roaches were also a problem at the hotel. I am posting this review because of the hotels lack of response to my issue. I also plan to reach out to the North Carolina health department.

If you are desperate, it's the place to go to. It should not be considered a Hilton brand product. They need furniture donated amongst many other things. It's very unclean. Most metals are very rusted, note this, no beach around for hours away. Yikes, Yikes, Yikes about the entire situation.

This was quite possibly one of the most disgusting rooms I have stayed in. As a Diamond Member, I stay at Hilton everytime I travel. I have not had an issue at other Doubletree locations, in fact I stayed at another one during this trip and it was fine. The room smelled terrible, like it was drenched in some sort of air freshener. Once it wore off, the room just smelled dirty. There were rust stains on the floor lamp and tissue box. The carpet was sticky feeling. There was a blood stain on the comforter and the sheets smelled like smoke. There was thick dust and dirt around the edges of the room, especially near the bed. The shelving unit had wood chipping off, and there was thick dust and dirt near where the refrigerator is. One of the towels was stained. The hairdryer had a substance all over it that appeared to be urine stains. The tub also looked filthy. This is completely unacceptable. I expect more from the Hilton Brand. This was worse than a motel, and I felt disgusting sleeping here. I couldn't wait to leave.

This property is dated and old. There was hair in the sink, a discarded microwave popcorn bag in the trash and the kitchenette light did not work in either of the rooms we tried. Other better Hilton properties offer complimentary breakfast. I went to the on-site restaurant and the buffet was not very good and the only attendance (helpful) was mopping the floor and told me the server had not arrived. A lampshade in our room fell off and could not be put back in place because it was damaged. Only one housekeeper on our floor and the room had a stale odor. We wish we had chosen another Hilton Property. I hope a remodel and refresh happens soon.

Older hotel needs updating and has many musty smells. The staff is not very friendly, and the restaurant was terrible. I would not eat there.