DoubleTree by Hilton Hotel Rocky Mount

Avoid this location at all costs. Our stay at this hotel was very traumatizing and disappointing. It was by far the dirtiest property I’ve ever experienced. There were roaches in our room. The cleanliness of the hotel was unacceptable. Hallways, elevators, walls, and common areas were all visibly neglected. Our room was in especially poor condition upon arrival. There was hair throughout the space, roaches, toothpaste in the sink, unflushed remnants in the toilet, used toilet paper, dirty remotes, and fingerprints on surfaces like mirrors, tables, and windows. There were also food remnants and others belongings scattered on the floor, which made the room feel completely unclean. The property is clearly very old and in serious need of updates and a thorough deep cleaning. While the location is convenient, the state of the hotel made it entirely impossible to feel comfortable during our stay. I would recommend staying at a Marriott or a more well-maintained property instead.

This property is dated and old. There was hair in the sink, a discarded microwave popcorn bag in the trash and the kitchenette light did not work in either of the rooms we tried. Other better Hilton properties offer complimentary breakfast. I went to the on-site restaurant and the buffet was not very good and the only attendance (helpful) was mopping the floor and told me the server had not arrived. A lampshade in our room fell off and could not be put back in place because it was damaged. Only one housekeeper on our floor and the room had a stale odor. We wish we had chosen another Hilton Property. I hope a remodel and refresh happens soon.

The room needed a total update. Rusty lamp, dirty coffee pot with paint spots on it. Dusty furniture. Pool was closed due to green algae. Wallpaper was peeling. Noisy air conditioning. The sink faucet was loose. There are much better places to stay in the area for the same amount of .money and they include breakfast.

I booked two rooms for a funeral in Tarboro. The hotel's location was easily accessible. Although the exterior of the hotel appeared somewhat dated, the interior was more modern. The staff I interacted with were very friendly. My two rooms were located away from the elevator. Room 305 was a nice size for me alone. On the third floor, the art was falling apart; the ice machine was not functioning, and the carpet was fraying and slightly stained. Now, regarding the room: if you’re staying for a day or two, that’s fine, but I wouldn’t want to stay any longer. The bed was not very comfortable, the desk was missing a lamp, and the dresser was torn at the bottom. In the bathroom, the artwork is chipped, and a towel hook is loosening from the wall. Now, the bathroom had the best water pressure I’ve experienced in any hotel in a very long time. They provided a nice wireless charger on the nightstand, which was a plus since I left my cords in my truck the previous night. The best feature of the room was that the TV was appropriately sized for the space; I could see it clearly without my glasses. I have stayed at several Hilton Hotels, including the Hampton Inn in Knightdale, where they charged me $50 per night for incidentals. Additionally, they charged me a flat fee of $50 per stay per room. My mother had 307, and she only complained about the bed. I didn’t take pictures, and my review is only to inform management of items needing repair.

Do not recommend. Although the room was clean, the bed was creaky, walls were so thin we could hear full conversations. Small freezer, which we needed was completely frozen over. Internet was spotty. Shower was lukewarm at best and if you were 6’ you had to duck down. Room telephone was completely dead so we had to make a few trips downstairs for help. Kitchen area was completely barren of a cup or a utensil. You can keep your chocolate chip cookie.

Found dried blood on the pillowcase when I arrived to the room. Very friendly staff