Hyatt Place Dallas/Rockwall

The only complaint I have is the night desk staff was not and did not help in my issues with the room. The TV wasnt working and the room was not cooling

I had been staying at the Hyatt Rockwall for about two and a half months. When I first came to that hotel, I knew that I would be there the rest of the year and most of next year. They are not accommodating for long term stays because I was there 70ish days and they did not help on anything. The staff was rude expect the lady on second shift. They gave a lot of grief about the breakfast even though they had people waiting every morning for breakfast before it officially opened. The mirror lights are out in most of the rooms, and they do not try to fix them. The elevator went out twice while I was there and it took a long time to fix them. One of the currently is out and the door is open with a cone in front of it. They sometimes would wait 3 days before they cleaned my room. I travel for work all of the time and this was probably the worst stay at a hotel that I had. Even 2 star hotels are more accommodating then this hotel.

Awful staff service. I arrived at 4pm, rooms were not ready. I requested a crib, I got it at 11pm because I went myself downstairs to personally request it, even when I put the request on my reservation, I called a week in advance and reminding them during the check in process. And Elevators were broken.

Beware There is no shuttle to or from the airport. Uber is over $100. The hotel was clean (my only positive) This was the preferred hotel for a family wedding, with numerous rooms reserved. The elevator was broken for 2 days, the day after I checked in, & I was on the 3rd floor. It was hard doing the 3 flights of stairs at 75 yrs old. No assistance or accomodations were made for the inconvenience. No coffee was available for breakfast. 3 empty large pots. Cold eggs. No assistance. I had to go through cupboards & drawers to find silverware and napkins.

Our room was nice, we will request a room in the N side next time, away from freeway

#1 choice when we're in Rockwall