Baymont by Wyndham Rockford

Breakfast Quality: Frequently praised as "phenomenal" and a standout feature.

When we arrived the front staff were unfriendly. Checking us in was a chore. We arrive to the room, walking down a hallway of nasty stain-covered carpet and rips and tears, only to arrive in a room with a television that is not working and the water flow is barely existent. My husband and I dropped off our cat in the room after a 5 hour drive, fed her and then left to feed ourselves. When we returned, just two and a half hours after arriving and checking in, I went to lay my head down and discovered the pillowcase has a blood stain on it. I had my husband take it down to the front desk and tell them we wanted a refund and to check out. The staff were rude and told us the manager will not be in until morning and a refund is very unlikely. So my husband came back up and we tried finding a new hotel to stay at for the night only to find out that they were all booked for the evening. I took all the sheets, pillowcases, and comforter off of the bed and asked my husband to get us new ones. While down there another couple had a huge blood stain on their bedding as well. Now when I worked in a hotel that was absolutely unacceptable, stained things get tossed if it doesn't come out in the wash. Also, my manager was always available to me if I needed. When we requested to have the tv looked at, they said "the repairman isn't in, you'll have to call in the morning." No alternative options were even offered. The staff should have offered us new bedding when my husband first went down with the stained pillowcase to make our stay more comfortable. They made no attempt to fix any issue, and were seemingly totally fine with having guests so mad that they would rather leave and risk taking a loss on their expenses than stay in the hotel any longer. Also, this "pet-friendly" hotel will not allow you to leave the premises without your pet. Our cat is quiet and well trained, no louder than the teenagers screaming and shouting in the pool area below us. There's no point in being a pet friendly hotel if you can't leave your pet in the room. Most attractions don't allow pets so that's the whole point in keeping them in the hotel. The shampoo and body wash are nice, and the vanity mirror is great. Some decent artwork in the room, but not nice enough to have made this nightmare experience worth it. This is the worst hotel experience we have ever had to deal with.

I’m very impressed for the value. Daily maid service is excellent. Clean, comfortable and the friendliest staff. Would definitely stay here again