Hotels near Excel Church, Rockdale County

My experience at Hilton was amazing sweet respectful employees helped me with anything I need very polite and made sure I was satisfied with my room … asked me if I needed anything everytime they seen me . My room was very very clean and had everything I needed n there I would recommend this hotel anytime any day free hot breakfast every morning hard working cooks keeps the guest happy satisfied and full … the worker that works at the front booking people in she’s beautiful and very very nice she makes sure you got everything u need before you go to your room … anybody that walks through that door she speaks and offer water or snack … she very good at her job

Customer service is horrible

I had a disappointing stay at Residence Inn Covington. First the good... this is a great location. It is convenient to a Publix (right across the street) and convenient to Covington Square (very nice area with great restaurants and boutique shopping). The building is new and that is a bonus. Many of the staff people I spoke to were pleasant. Despite the newness of the facility, the room had some cleanliness issues. Given the issues I encountered, as I left my first morning there, I asked that my room be serviced. I explained that there was a lot of hair on the floor of my room (carpet and bathroom floors). When I came back at the end of the day, my room had been serviced, but there was still hair in some places and I had also noticed ”foot” prints on the bathroom floor. I could clearly see the outline of toes and feet marks on the floor. I had assumed that would have been taken care of since I had asked that my room be cleaned. It wasn't. And there were still random hairs all over that were not mine. So the next morning, I asked the person at the front desk that my room be cleaned again. I was assured it would be cleaned. But when I came back at the end of that day, the room had not been touched. Also, there was trash and dirty towels sitting outside my door that belonged to the room next door. It was very unsightly. So I went downstairs and asked why my room had not been cleaned. I was informed that my room had not been cleaned because I had my privacy sign on my door. But this was absolutely not true. I had taken my privacy sign off the door when I left. What was interesting was that they indicated since my privacy sign had been on the door (according to them - again, my privacy sign had not been on the door), I could not have my room serviced as there was no one to do it at that point. After I insisted that my privacy sign had not been on the door, I was told that the Housekeeping Manager was still there and that person would clean my room. So they decided that someone was actually available since I explained that the privacy sign was not on my door. I didn't appreciate that I was told no one could clean my room because everyone was gone. But then all of sudden someone was available. As I finished my discussion with the front desk I turned to run back to my room to gather a few items before leaving again. As I walked toward the elevator, I heard some hallway conversation that sounded like it was hotel staff venting. I heard something along the lines of ”guests need to be accountable.” So I heard staff venting about guests. That was very unprofessional. Overall, the facility is nice, and I'd like to be able to stay again - but not until these issues are worked out.

There is a Wal-Mart supermarket more than 300 meters away from the hotel. We are looking at the children. When we check in, we can ask if the children at the front desk can live together. The answer is yes, and there is no need to pay extra. There is enough parking space in front of the hotel for free parking. If there is a car, it is very Convenient, the front desk is free for us to upgrade to a double bed room, very good

Upon arrival we were warmly welcomed by the friendly staff. Lots of choices for breakfast! We were assigned king w/jacuzzi, bed was comfortable and the room were spacious.Good relaxing break! Friendly, welcoming staff, very good location. Overall an enjoyable stay. The hotel is old and could do with some renovation, but it seems like this issue is being addressed.”

I took my family down for breakfast before we checked out and was met by Ms.Terry. Let me tell you about your team member who went above and beyond. She engaged with my children, asked about our vacation and how much fun they had. She checked on us throughout our breakfast to make sure we did not need anything. She maintained the breakfast table area, the buffet line and kept the food stocked. She did all that while still greeting and asking people about their day and stay. I appreciate everything she did to make our morning better