RachelM20311
October 10, 2024
AVOID - run, don't walk away from staying here. Definitely avoid event plannings (e.g., weddings or business events). I stayed at Kingsmill in September, while in town for business. While there, the hotel noted that they had been hacked and they needed to manually write down my credit card details for each transaction but I should "trust them" - later they said it was an IT systems issue but "oh well, rumors happen" and they told me they could not generate my any type of invoice and to "be patient," not understanding it is common practice to submit invoices for business travel. After patiently waiting 3 weeks for my invoice (still hasn't come), I saw that I was was charged 3 times (on two different credit cards for the full amount $1500+). So $4500 in credit card charges later - I have called and asked to get their help, get sent to voicemail, and no one calls back. Could you imagine running a business this way? No invoices, fraudulent charges, rumors of being hacked. Like I said, stay away. Stay was fine before these issues that said, we experienced major issues with booking tee times, communicating with front desk and tipping staff made it more stressful than it should have been.