Hampton Inn & Suites Robbinsville

We stayed here while heading south because bc it’s right off 195 and 95. As a diamond member I stayed on points. I was upgraded without asking prior to arrival. I had a little bag in my room with water and a hand written note. Front desk staff so friendly. Room was clean and comfortable with a great shower. Breakfast had it all — from bacon and eggs to waffles , fruit, yogurt etc. would absolutely stay here again.

I’ve stayed here a few times and all were unsatisfactory. The first stay I had a late check out and came back to my room at 10:00am only to find housekeeping in my room, prior to even normal checkout hours. The last and final time I stayed here I woke up with bed bug bites. I filled out a concern on Hilton’s website and never heard anything back. As a Diamond member with 150+ nights a year I will not recommend this hotel.

Great hotel near Six Flags Great Adventure which is why we were in the area. Hotel was busy but hallways were quiet in the eventing hours. Comfortable beds. We stayed two nights. A/C was great and quiet. Nice breakfast. Hotel staff was helpful. If in the area, we will stay here again.

The service at the front desk was not a good experience. I asked to check in an hour early which rooms were available however, they want a $25 early check in fee. The rooms are available and there is no extra cost to the hotel so what is the extra $25 for other than a money grab. If that's where it ended maybe this would have been a three star review but the second girl who came to the fron dest was nasty and after two or three sentences she ruley turned her back, walked in the back room talking loud about her trying and saying not so nice stuff about me and my son. I informed the front desk manager Ashley what she did and it was rude and she just said, I know. Not, I'll address it or you are right it was unacceptable. Ashley was back there and heard her associate being rude and intentionally being loud when she was being rude so we can hear. First and last time we stay here. I worked for the Hilton brand for 12 years and informed them that and I never seem our front desk employees work that way.

The handicapped/accessible room with the walk-in shower & chair were among the best. Staff under Amanda’s management is terrific. Front desk…Priscilla, Leighann, Vadi. Breakfast…Rachelle. Houseman…Deshaun. Looking forward to my next stay!

We had 2 rooms… one for us and one for my daughter and her family. Our room was clean and comfy… hers while clean had a tile missing in bathroom and the pillows were flat… she called down for more and the ones that came up were just as bad. The area is easy to get around and stores and restaurants are nearby.

Short Version: The room I stayed in had bed bugs (I had 17 bites with all the markings of bed bugs). The hotel says they did an inspection and says they found nothing, but I can assure you there most definitely are. DO NOT STAY HERE. Long Version: I stayed in a room at this hotel and by the morning of the 3rd day, I had 17 bed bug bites all over my body (extremely itchy, red, in a line, swollen and raised, etc.) so I checked the bed and sure enough there was a double-zippered mattress protector (the kind you specifically buy for bed bugs). When I showed my bites to the staff, they let me swap rooms (interestingly, the new room bed did not have a double zippered mattress protector...) but they were unwilling to provide a refund or any reimbursement without their exterminator checking the room. It was a horrible experience at the stay because even after swapping rooms, we had to bag all of our clothes and things into giant trash bags. They allowed me to use their washer and dryer but the staff said the laundry detergent was "purchasable" from the lobby. We put all our clothes and anything made of cloth/fabric through the washer and dryer and put everything into black trash bags and tied them tight and kept everything in the car to hope for the heat to kill them. To this day (2+ weeks later), I still have everything in the car bc I'm scared to bring it into my home and possibly spread the bed bugs. To make this experience worse, I had asked the hotel to call me back with the report from the inspector but they never sent it so I had to call back multiple times to get a hold of a Manager who I could talk to. I spoke to the manager, Ashley (who was perfectly civil), but they said that because the inspector didn't find "any evidence" of bed bugs, they couldn't give me any compensation. While I appreciate their corporate rules, I had 17 horrible bed bug bites on my body, I had to put all my clothes in trash bags, I have to be in fear of bringing bed bugs back to my home, and deal with all of the stress and anxiety that comes from it. They were completely unsympathetic and basically saying my claim of bed bugs was untrue. 5+ years ago my apartment got bed bugs, I know for a fact this was bed bugs. Tldr; This hotel has bed bugs but will not disclose this to you nor reimburse you for the terrible experience they KNOW they have on their hands. Do not stay here. I am in the process of speaking to their corporate office so another guest doesn't have to go through this same experience. And I will no longer ever stay at a Hampton Inn & Suites if they cannot trust a guest who showed the front desk their bit up arms and legs and yet still say there's "no evidence". Hotels cannot always control whether they get bbs or not, but they can control their customer service response and this is unacceptable.

For the price I paid and for what I would except from HI&S. This property did not meet my expectations. Here are some of the reasons why; Dirty used washrag hanging from the shower rod, power outlets not working, not linen provided for the sofa-bed, phones wouldn't work. Front desk was overworked at night and unable to answer the phone in a timely manner sometimes. Asked for another room but said was sold out the minute I walked in and saw the felty washrag. Would have cancelled my booking but was traveling with 7 ppl and 3 rooms on a Friday night for a religious retreat in the area. Ran out of milk and butter while we stayed!!! Couldn't management run someone to grocery store to grab some???? Asked to speak to a manager once available and never git a call to my room or cell ask requested. Only saw a manager the morning of check-out... Would not recommend or stay again!