Gardino Hotel & Residence

There is no word strong enough in any vocabulary as to how poor the service is at this establishment. The staff are rude and damn right out of order. To the point my colleague and I left and sought a different hotel as enough was enough. If you are a business traveller stay away. And KSA wonders why people from the west don’t want to come here. This is prime example of why to stay away. I’ve never been treated like this in Europe, the US or Asia this is simply horrendous and unacceptable.

This hotel is excellent! Aside from having all the amenities you could want, the staff is super helpful and friendly. One morning I needed to make an international call and my cell phone wasn’t working so I called reception to ask them how to dial out. They sent a porter up to talk to me. He told that it was not possible to dial out of the hotel so I was stuck without batting an eye he offered me his personal phone to make the call. I told him I couldn’t because the call was international and could be expensive. He insisted that it wasn’t a problem. Fortunately the call only lasted a minute or two but I was still taken a back by his generosity and willingness to help. The reception desk staff were also always really friendly and helpful at all times. Loved staying here and definitely will again.