Rosh Rayhaan by Rotana

The worst service in the world. I booked a room for 3 nights and found out after checking in that it was a disabled room rate. The next day, the customer service negotiated with the hotel to change the room, but they didn't compensate me for the first night's room!

This is the most cost-effective hotel I have ever stayed in. It is very clean, the facilities are very new, the waiters are very good, there is also a sauna room available, and the view on the high floors is very good. The breakfast is also very good. It is convenient to go everywhere.

整體還可以，沙特酒店漲價很多。

If you say this Rosh Rayhaan by Rotana is a five-star hotel in Riyadh, Saudi Arabia's definition of a five-star hotel is too low! Frequent complaints 1. I booked a hotel for airport pick-up. I received a message saying that the hotel driver would pick me up at the exit with a pick-up sign. I waited for a while but didn't see the driver with the pick-up sign, so I called the hotel. They said the driver was still on the way. My flight was delayed and arrived at about 1:00 a.m. I was so sleepy. I took a taxi back to the hotel. The taxi cost 80 riyals, and the hotel's airport pick-up service cost 190. 2. I was a little hungry when I arrived at the hotel on the first night. There was a QR code on the desk to order room service and place an order online. I thought it was quite convenient at first. But I ordered chicken soup but they sent me a chicken Caesar salad... How could this be wrong? The hotel said that the chicken Caesar salad was free. But I also waited for half an hour longer... It was already three o'clock in the morning 3. After staying in so many hotels, I am sure you can tell the difference between shampoo and conditioner. They put shampoo in the conditioner bottle, which is really confusing. This so-called five-star hotel does not provide conditioner 4. The five-star hotel uses such a small hair dryer, and there is not much wind... It is difficult for girls with long hair to dry. I regret not bringing my own hair dryer when going out 5. No matter how the air conditioner is adjusted, on or off, it is always 18 degrees, freezing cold 6. There is a full-length mirror facing the pillow at the head of the bed. I don't understand this design either I have stayed in too many five-star hotels, This one can only be said to be four stars, I personally think it is really not five stars! For the same price, you can stay at St. Regis in Abu Dhabi, St. Regis really has full marks for service and experience. Alas, Riyadh in Saudi Arabia is incomparable

房間很不錯，早餐也很豐盛