The Singer Oceanfront Resort Singer Island, Curio by Hilton

Ordered a shrimp cocktail at the beach bar menu. The menu said 5 shrimp, I was brought 4. Not only was a shirt changed, but the server said management hadn’t changed the menus yet! How do you attempt to run an upscale place with sub par service. The presentation left a lot to be desired as well. Shame on you Hilton!

First I would like to lead with the positives. My wife and I have been coming here for many years. We love the location, the proximity to the beach and friends we have made. Highlight, and one of the big reasons we keep coming back, is Anibal. He is the bartender outside. We love his smile, his attitude, his kindness and of course his superior bartending skills. A newer employee at the outside bar is Jody. Such a great addition to the team. I can't leave out Rohan. Like Anibal, it is always a pleasure to see his smiling face and warm greeting and awesome service. These three make us fell special. The food has improved since we were here last year. A new chef, bringing back the Mahi Tacos and an upgraded menu was a hit. Also, the staff at the desk was very helpful and kind. Areas that needs work: 1) THE FITTED SHEETS FOR THE BEDS WERE TOO SMALL FOR THE MATTRESS. Several days we would wake up and be lying on the mattress cover. Not sure if this was an error by housekeeping or a training issue. They did fix it after a few days. 2) The shower bath products were not checked and replaced each day. Apparently housekeepers do not have a key to replace them and only the supervisors have a key 3) The awning outside, covering the bar area needs to reflect or block the sun. Currently it is like a greenhouse on a hot day. It lets the sun rays in such that you are constantly sweating and the top af the bar is uncomfortable to even rest your arms on. 4) The beach chairs are hard and uncomfortable. They do have pads if you ask them. 5) I do not understand the parking cones. If you drive in with your car and can't easily find a parking space you need to leave the parking lot, do U-turn and try again. In addition if you turn in an aisle to park and there is no parking space, you need to back up to get out. There has to be a better way. We still love the property, are still nostalgic about the Hilton and the amenities such as a full breakfast buffet included for Diamond members that is gone (it was a great buffet)....but there are no midnight buffets on cruises anymore so I guess times change. We will be back to see our friends at the bar, but are a little more inclined to try out the neighboring Marriott next time.