The place was okay. But not worth the money spend. We got there our rooms AC, ice maker & fan wasn’t working. We had an “engineer” come fix it who was in the room when we got there over 30 minutes & we were trying to unpack after a 4am flight with a 2 year old. we left the room, came back hours later - still broke. tried to him back & i politely asked to switch rooms bc for $2700 (we thought the cost was only that at this time) we didn’t want someone in & out fixing our AC. We never got the crib to our room at this point. they did switch us very fast & upgraded us to a great room. Which we were incredibly grateful for. The girls name was Tek, she was great. & we had a crib delivered asap & our ice maker worked. But we had to repack all our things to a new floor, so it was tiring
Pros:cleanliness, the quick help at check in, the pools are so clean, beach is great, drinks/food are amazing, safe, quiet, fitness center was great.
Cons: first room, no one told us valet was an additional $40 a day (says $36 but came out to 39.50). we paid a resort fee $35 daily & only two days they cleaned our room, they kept coming at 5 when we were showering for dinner after being out all day so we said forget it, the staff at the pool side food/bars are so great but they leave them with one person so i waited an hour most the days to just order my food/drinks by lagoon pool, no bell service was available during checkout
overall we paid an extra $500 bill for valet/resort that wasn’t worth it