2-Star Hotels in Rio

I stayed in Room 317 at this amazing hotel from April 14 to April 21. This hotel is very clean, very well managed and very well maintained. The property was recently renovated and the rooms are gorgeous. The furniture is excellent and I loved the large flatscreen TV in my room. The housekeeping team did an outstanding job cleaning my room on a daily basis and they also kept all the common areas looking extremely clean. I am looking forward to staying at this hotel again in the near future since this is a beautiful hotel with excellent customer service.

Our flight arrived late so our check-in was just prior to midnight. We were exhausted from a full day of traveling with many delays. As soon as we opened the door to our room we were greeted with a foul odor. Then minutes later realized the carpet flooring was wet. Our party of 4 had a difficult time sleeping due to the odor. The next morning we asked to be moved. The manager obliged but was not apologetic at all. We learned from staff that day that someone had been living in our room for a couple of months and their departure required a deep clean of the room (thus the carpet cleaning). The odor we had been breathing in was like a combo of urine and sweaty body odor. The staff (not manager) informed us that the room was not to be occupied for many days and were perplexed as to why the manager assigned us to this room when there were multiple rooms available suitable for 4 people. They assigned us to a new room the second day. Turns out the next night we had neighbors who like to stay up until 3 am chatting and laughing with the TV volume on high. I get it, people are on vacation. Point is, the walls are paper thin. They obviously didn’t install sound barrier btwn the rooms. The staff was gracious and friendly. The manager, Adel, could have shown an ounce of empathy but did not. If we return to Charlottesville we will not staying here but rather return to renting VRBO or AirBnb where we will have no noisy neighbors and better chance of having a clean environment.

The staff at Courtyard Charlottesville was incredible. We were traveling with our 5 yo and 2 year yo. Becky and Bahieh went out of their way to make us feel welcome. After serving breakfast they came back and around with complementary toys and coloring books for our kids to enjoy during the stay. They checked in on us frequently and were some of the friendliest hosts we’ve encountered. We booked a one bedroom suite which was roomy and perfect for family of four (with young kids). The room was very clean and up to date. We will stay again!

Excellent location, not too far from the Sinatra National Park. The restaurant service is very good and the food is very refined and delicious. Next to the hotel is Walmart. The room is large but the sound insulation is not good. On the second night, the waiter did not give the bath towel that was used the day before.