Staybridge Suites Charlottesville Airport

I stayed here a few months ago and was disappointed in the cleanliness of the room. During this stay on Wednesday night, I asked the front desk clerk, Billy, to make sure I had a clean room. Shortly after checking out the room I discovered a dirty towel hanging from a hook in the bathroom from the previous guest. Eventually a maintenance person was sent to my room and he spoke of the fact that housekeeping just had a meeting about it, that being room maintenance and cleaning. I have not planned on using the kitchen appliances but I did check them out of the microwave was dirty and other surfaces in the kitchen area were dirty as well. The next morning when using towels , two of them had hair in them. I brought this to the attention and showed pictures to the manager upon checkout . He said he would make up for this by creating a IHG account for me and adding 2,500 points under the statement that that would equal a one night stay. When I created a login to my account from the link that was emailed to me , I received 1,000 points and then learned that tens of thousands of points are required for a one-night stay. Your gesture of 2, 500 points although never fulfilled was nonsense. There were other discrepancies from what I was told at check-in and what I was told at check out. I would say be honest, but, we are beyond that point now. I would suggest avoiding this property.

Hotel was not as expected! Smelled like **** in room when trying to sleep . Also , when walking into hotel I was made fun of and called horrible names from teenage boys from other residents . It was a horrible experience ! Would not come back