Hotels in Alto da Boa Vista, Rio de Janeiro

The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good. The environment is good. Good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good.

As you can see in the photo, the air conditioning in the room was an old model and was in need of maintenance. It was making a terrible intermittent noise. I was glad that I had been switched rooms, but the other one had another problem. Although it had modern air conditioning, it faced the street, where there is a bar next door. Even at two in the morning, there was a group of people in the corner of the bar drinking and yelling continuously at the highest volume possible. Even though I was on the fourth floor, kept everything closed and put my cell phone on to play white noise, I could still hear them. I had to use headphones. In any case, I had a terrible night's sleep. The breakfast was good and the staff were polite. The room looks old, but it is very tidy and perfectly adequate in terms of physical structure, except for the air conditioning. If the hotel would take care of the peace and quiet around it (by calling the police, for example) and maintain the air conditioning, it would be a great hotel. But if I could, I would choose another place.

It’s a really nice hotel. The breakfast is great. However the location is a little bit awkward. Really far away from the metro and the bus is not reliable. If you are using uber to get around the city. It should be all right. The district of the hotel is okay. Sometimes you feel sketchy when you walk alone, but if you choose the different route with more people. It feels all right.

We booked two rooms with the hotel: a junior suite and a standard. The suite was very spacious and opened up to the street. The windows did a good job of blocking sound so the street didn’t disturb our sleep at night. They had a parking garage that charges R$33 per day and was able to accommodate our Jeep Commander. What is warranting this poor review was the hotel staff. Upon check-in they had informed us that one of our rooms wasn’t paid for even though i had already been charged by the booking agency. He said that we had opted for pay later and they hadn’t received the payment from the booking agency. I told them that my card had been charged by the booking agency but he insisted that it was likely a hold on the card to secure the room. I’d suggested to call the booking agency but he insisted that it wouldn’t be necessary (he didn’t seem worried so I assumed he had experience with this). Come to find that I was charged twice for this room and the booking agency has been trying to get in contact with the hotel for over a week with no response. This seems like FRAUD. The second issue. Upon checkout of our suite, the lady checking us out requested a gratuity payment for the included breakfast… she estimated that based on the value of their breakfast that the suggested 10% gratuity would come out to R$180 per person. That would make their self-service breakfast be valued hire than Michelin restaurants in the area. She tried to ask the other party that was traveling with us but when I came closer she gave up. I’m wondering if this is hotel policy or if the staff at this hotel are actually running scams from the front desk. I am still trying to get a hold of them about the double charge.