Guest User
January 12, 2025
Our 2nd time at the hotel. Unfortunately, there is only this hotel in São Conrado, which is a strategic place for us when we go to RJ.
There is beach service, but there are not enough chairs and umbrellas for guests. He arrived at the beach after 10am, he will be under the sun.
There are also not enough chairs to stay at the pool.
I decided to arrive at the beach early to have a chair and umbrella. I arrived at 7:45 am. Then I find out that they only deliver from 10am. In other words, going to the beach before then leaves you in the sun anyway.
Very poor beach service in terms of hospitality and service. The kids in prison only complain.
Breakfast for gluten intolerants does not exist. Only ONE cake option. I think it's absurd not to have options for the rate they charge in high season!! There were 5 breakfasts at the hotel, there was only gluten-free bread on 2 days. Too many days simply didn't buy, in the middle of the season and the hotel was full! Real cheese bread is gluten-free! But there they reported that it contains flour, that is, they make a mixture to make it, low quality, because there is almost no cheese, but a lot of gluten. I saw several people dissatisfied with not having a gluten-free option!
Dulce de leche one day I got it creamy, another day it looked like soup because it was so liquid. It looked like they added water to make more. Maybe because it was ending too…
Vanderson at the bar is a sweetheart, although the bar's drinks aren't that good. He works miracles with the precariousness of labels for different drinks. At the beach my husband ordered Margarita - it came with a blue drink (?) because the guy added curaçao. Classic margarita doesn't go curacao.
I asked for a late check out, even though I paid, because my flight was only at 7pm. And the person who answered me on the phone checked to see if it was possible. He immediately answered no.
The first time I reported my stay privately to the hotel manager. Today I will do it publicly. They need to improve a lot in service, cordiality, hospitality, service and quality.
This is feedback from a guest who works in hospitality.
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