Guest User
October 3, 2024
I was deceived and called a liar by the hotel manager. I booked 2 connecting rooms through Trip. Upon checking in, when I realized that I had only received one room, I questioned the receptionist, who passed it on to her reception supervisor. He informed me that Trip had only booked one room with 2 beds and that there were no 2 rooms available for that day, as agreed, because the hotel was full. However, he could change me the next day. The next day, the hotel manager was the one who attended to me. Even though I had the voucher that I had just issued through Trip in front of her, she called me a liar and said that I had received exactly the room that I had paid for, 1 room with 2 beds. She informed me that I had made two reservations, with different rooms, but had canceled one and booked only the one with 1 room with 2 beds. Finally, after much hassle and discussion, the manager informed me that she would grant what I requested as a courtesy, but made it clear that I was lying and that I had not booked that category.
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