Burley Manor

Gorgeous Sunday lunch! A wonderful family Sunday lunch at Burley Manor, starting with a causal drink in the lounge and then being taken through to the restaurant. Very ambient, with lovely views. Excellent service and food. A surprise birthday treat was such a thoughtful touch and so considerate of dietary requirements. A gem of a restaurant, highly recommend.

Picturesque hotel, lovely staff very welcoming Dined in restaurant food not as good as could be Breakfast good choices no fresh fruit and no hot porridge Asked about Spa treatment told fully booked Passed frequently no sign of anything or anyone

Stayed in the beautiful Shepherds Hut. The staff here are absolutely top class. They are so friendly and couldn't not of catered for us any better. From the start they went above and beyond to make our stay perfect. The location is amazing and the breakfast and afternoon tea were delicious. Nothing was too much trouble for the delightful team and they made it a perfect stay, thankyou !

I thought I had booked somewhere special to take a friend for lunch. We were made welcome by the staff who showed us through to an empty dining room which, for midweek holidays was surprising. The menu was thoroughly unapertising and decidedly expensive, it certainly dd not refelect the menu on the website. We were told that it was a new menu; we nearly left there and then. Our drinks were presented from the bar - a Coca Cola which was very obviously flat and not from a bottle. We both elected to have the soup of the day - leek and potato - which came with a green parsley oil through it, leaving a very greasy texture which even the small piece of herb focacia alongside, did not absorb. My friend's sandwich was so thick they were doorstops accompanied by chips and an oily salad. My whitebait was reasonable, with a not-so tartare sauce, and oily salad. When the bill was requested it was not actually shown to me, I was told the total amount and presented with the card machine. For what we had received I felt it was exorbitant! Not a happy experience and certainly will not be revisited!

This is a lovely hotel in terms of its main buildings and setting overlooking a deer park. I've been going there for 25 years. The hotel is in decline. Lack of management and very hard to find anyone to help. Some staff grumpy and fed up but some polite. Quite often you can arrive in the bar area or reception and no staff are around. They have a long corridor with garden rooms which are their luxury rooms. Sadly the walls are paper thin and you pay top price to have your headboard vibrate to next doors TV which is hung 2 inches from your head. Decor very tired. No hot water at all on the morning of departure. These are tough times for the hotel trade and on this property, literally the cracks are showing. It's a real shame . I won't return for a couple of years and see if it improves.

Main reason we booked Burley Manor, was due to the outdoor pool. But this was not safe or usable and closed for our 3 night stay in July 2025! Water was very green!! Check-in was at 3pm, room wasn’t ready when arrived and had to wait until 3:45pm to get into our room. There is no phone signal at Burley Manor, or very limited reception from the grounds. Hotel wifi was not working on our first night/morning either!! We kept asking when the pool would open and was told hopefully this afternoon… which never did. Spoke to the manager on our third day to express our unhappiness and wanting to be able to use the pool - would not offer us any kind of compensation for the pool being closed. Very poor customer service. Even asked if we can cancel our last night to go to a different hotel with an outdoor pool and refused to give us any refund as booked via a booking agent. Contacted Secret Escapes who booked through to see if we could get a refund for last night. They contacted hotel to request who confirmed pool was closed and would issue us a refund for last night - we checked out and booked into a different hotel!! So glad we did! Outdoor pool - first day we arrived a few people were sat around the pool, but the water looked green and not very appealing. Second day was closed, was told it might open later but never did. Third day closed again, might open later again but didn’t. Water was extremely green, looked unsafe and issues with ph levels. From reading prior reviews, seems the pool is often closed and have issues with the water!! Deer Park - is right in front of the hotel. Lovely seeing the deers coming out in front of the hotel. We were under the impression you could explore the deer park from the hotels website, but you can’t enter where the deers are. It’s private land! Location - great setting overlooking the deer park and exploring Burley and New Forest. Rooms - apparently hotel has recently had a refurb? But our room looked tired and in need of a refresh/refurb… paint was peeling from the ceiling in bathroom, bathroom door had chunk missing from it, large crack on ceiling, step between bathroom and bedroom too short and gap below. Wouldn’t stay again!