Margherita M
February 13, 2025
Stayed here on January 25th and 26th with a friend. I had made the reservation the day before by phone speaking with a very distracted and unprofessional lady (Italian with a southern accent) who had (apparently) marked our reservation for 1 night. Upon arrival at the facility, the guy at the reception (foreigner, in his forties) could not find our reservation and began to discredit his colleague in front of us for her lack of professionalism. After that he began to make unsolicited, unwanted or desired comments (we counted 5), telling us "how beautiful you are", "what beautiful girls", "if there is no room in the hotel I will kick out customers to make room for two beautiful girls like you". We were terrified and extremely uncomfortable. Worst check in of our life (and we have traveled A LOT). Luckily it is a 4 star superior... Recently renovated room but it is clear that the work was done in an approximate way (several cracks in the bathroom, no finishing touches...). The other lady at the reception was incredibly unpleasant (she didn't let us leave a food delivery at the reception making the guy from Just Eat wait outside, who then literally told me "The lady at the reception is really unpleasant" after dealing with her for 2 seconds...). The spa is sad as can be and barely has a hot tub (however after the experience of checking in with all those slimy compliments we didn't feel comfortable using the spa). I would not recommend any woman to stay here, mainly because of the staff.
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