Hyatt Place Jackson Ridgeland

we stayed here one night. we paid for an upper floor. at check-in, desk clerk put us on the second floor, I said no, we paid for an upper floor. His reply, well, hot air rises so it's hotter on the upper floors. Say what? Each room has its own AC, it shouldn't matter. We took the second floor room. Got to our room, the AC said it was 61 degrees, felt more like 81 degrees. Went downstairs to change rooms. We were moved to the fifth floor by the very nice front desk young lady. The room was nice enough; showed signs of much needed maintenance: the bathroom door was sticking on the bottom, had to manhandle it to get it to close or open; one of the mirrored closet doors was missing; the luggage stand was broken; no coffee cups in the rooms; wallpaper in bathroom was needing replaced. We were on the west side of the building so we did not hear the freeway noise and the room was quiet, we did not hear anyone above us. Also, It would be nice to advise guests at check-in that ice machines are only on the even-numbered floors. The staff in the kitchen area need to be reminded that they are in the hospitality industry. A smile goes a long way. If you don't want to be there, get a different job.

Room was clean and as expected. Went to The Placery in the hotel to get food. After 20 minutes of waiting she brought me 1 of 3 items I ordered and only at that time let me know they didn’t have all the ingredients for the other items. In other words she was making one entree at a time and I was about to wait for 40+ total minutes. I decided to leave and go pick up food. They did comp the food, I’ll credit them for that. Overall the hotel staff is lacking immensely in training and many of the previous reviews mention items that exist still. I will not be returning.

The hotel itself was nice and had great accommodations. A majority of the staff that worked the front desk and breakfast areas on the date of June 9th-June 12th. It appeared to be the Minority women who had the worst attitude. Any question asked or inquired was a problem for them. One staffer even slammed the grits into the water of the holding place right next to me and splashed water on my hand after asking about bowls for the potatoes. I was scheduled to stay until June 27th. I was unexpectedly and abruptly with no knowledge checked out of my room from my stay. I found this out through the finalized bill. I frantically last minute had to locate a hotel for my children and I to accommodate us until June 27th ( my original hotel checkout date with Hyatt) This is a very nice facility with a few minor issues that were completely fixable. But my experience with the staff customer service was simply unacceptable.