Homewood Suites by Hilton Richmond-Downtown

Need to ask for house keeping. They did not cleared the rubbish bin though they claimed that it would perform in alternative days.

Pros: LOVED all that I got in this hotel - bedroom, living room, almost full kitchen. I was there for a conference and appreciated being able to bring in food from grocery stores for some of my meals to eat in and plenty of space to work on my computer and chill. Rooms were nicely appointed and bedroom had two large windows which brought in a lot of light. Location was great - easy walking distance to convention center and also the river/Brown Island. Parking was cheaper than some hotels in the area and I got a state discount on it. Cons: I never totally figured out the elevators and felt "trapped" in the parking garage a few times. There are four elevators. When you put in your floor number on an external panel, the system directs you to a specific elevator, there are no buttons in it and it displays the floors it's going to. When going from lobby to my floor it worked well. However, when in the parking garage it takes forever for it to come and then sometimes the floor you pressed is not listed so you end up going to several floors that are not your own and there is no button to press. I only discovered this when I was leaving, so didn't ask about it. There were also a couple of weird electric issues - sometimes the light switch would work, others not. I turned the thermostat off the first day and couldn't get it to work after that. It wasn't a big deal since it was mild out and the room stayed comfortable.

Overall stay was OK. It just feels a little old in the rooms - however they were stocked and clean. My room was missing a safe and the front staff was not super helpful. I was having to wait on hold and then had to follow up with them. It is on the safer side of downtown Richmond and there was not a time I felt unsafe at location. Breakfast is a nice addition - parking was easy. I would say it’s not a bad hotel by any means but isn’t one I would be eager to return to.

I was there for 4 days and DID NOT receive housekeeping service of any kind. When I called the front desk to inquire, they mentioned that I had to request for service even though there is a sign in the room stating that housekeeping is preformed every other day.

Great stay and wonderful staff. Breakfast was convenient and very tasty. Only issue was the television was not working. Overall, a great stay.