Guest User
February 2, 2023
We were in from Chicago for a wedding and our AirBnb cancelled on us after a 14 hour drive in. So making a quick decision I choose this location, being a Choice rewards member. Let me tell you, not only was that a horrible mistake, it also prompted me to cancel my member status. The hotel is located conveniently 5 minutes from downtown. This would be the only positive aspect. We arrived in Richmond around 6am, we were charged 3-4 rate for 4 hours the first day(uncertain if that’s a standard), given keys and told it was around the building. Getting to our room had an outside door leading to the room, we were not told that the keys do not open these doors leading to confusion that the keys don’t work(more on that later). I go around to the hallway and the security door is propped open permanently, the hallway has a 5 foot hole along the base of one room without any signs of repair. Get into our room. Dank dirty musty smell, fire detector ripped off the wall, mold on the ceiling, more water damage in another spot and the kicker was what appeared to be blood on the walls. We needed the sleep so we choose to stay and had a wedding at 4pm so also opted for the second night. Hindsight is 20/20 always! The morning brought nothing better as we left my girlfriend was heckled by the local fare as I went to fetch the front office/maintenance as our door wouldn’t open for the first time. While leaving I noticed a very large section of rolled up carpeting that looked like it hadn’t moved in months outside, spanning two rooms. We left and had a wonderful breakfast at The Fancy Biscuit not far away and thought if the food is this good in the area then we can deal with the room as we were only there to sleep. We get ready to leave, we left a phone in the room and the key card wouldn’t open the door. Went to the front desk to magnetize the cards again, still wouldn’t work. Had to leave since the second time I went back there was a line of people, I should of warned them. We came back from our night out around 9pm and I immediately went to get new cards. Didn’t work, nor the second or third time in this timeframe. Finally I asked for maintenance to come again to physically open the door with a key, those readers just flat out don’t work. We left the next morning as soon as possible.