FairBridge Inn & Suites Richmond Hill

No staff! I was unable to check in and stay here because there was no staff on site and none of their listed phone numbers work. Do not book this stay!

Property looked nothing like how it does online, looks run down sketchy looking arounrd the area, place has 3 different names online, one of the phone numbers is invalid, arrived to check in and the lobby was closed ended up going to a different hotel.

No Refunds, Horrible Stay - Avoid This Hotel This hotel was an absolute nightmare and a waste of money. The first room I was given was a disaster, with the mattress propped against the wall and furniture scattered everywhere (see photos). They moved me to a second room, which was muggy, smoky, and reeked of a horrible, musty smell. The shower barely worked, the TV didn’t even turn on, and the overall condition was unacceptable. After 3-4 days, I noticed bed bug bites all over my legs. When I reported it, the staff rudely dismissed me, claiming their "detector" found no bed bugs and refused to refund the several remaining nights I had already paid for. Losing that much money was a huge hit, but the conditions were so unsafe and unbearable that I had no choice but to check out early for my own safety. Their dismissive and unprofessional attitude made it clear they have a strict no-refund policy, no matter the situation, and likely handle complaints like this often. There’s no continental breakfast as advertised, the staff is rude and unhelpful, and the area feels incredibly unsafe. The only solution they offered was to move me to another room, but the quality of the rooms varies wildly, so you’re essentially ******** with your stay. I chose this hotel thinking Richmond Hill would guarantee a safe and reliable stay, but this place proved me wrong. Save yourself the trouble—this hotel is disgusting, unprofessional, and not worth a dime.

Grossest motel ever... Stay away from this filthy dump...no soap, stained sheets & bedspread. Door wouldn't lock.

Rated somewhere between Fair to Good I would rate this hotel somewhere between fair and good. The total charges were supposed to be $81.05 including taxes; however, when I arrived, I was told that there was an additional charge of $1.75 because I was using a credit card to pay for the room. The bathroom and the bed were clean, but the front door was difficult to close unless I slamed the door. I couldn't use the additional dead bolt at all. Management should consider replacing the rugs with laminate flooring to make it easier to keep clean. In the morning, the place was deserted. The office was locked and unmaned, so I couldn't properly check out of the hotel.