Courtyard Richmond Berkeley

This hotel is recently renovated and comfortable to stay. However, communication and exchange of guest check-out information between hotel front desk and housekeeping staff must be improved.

I always enjoy my stay at the courtyard Marriott . The customer service is beyond amazing, remodeled room which is always clean. The neighborhood is very quiet which makes me feel at peace with my experience . I recommend 10/10

I always enjoy my stay at this hotel. It’s very clean. The staffs are amazing and very attentive. I booked the room that time because I wanted to do something nice for my girlfriend and she actually loved this day as well as the decorations that I put up . They also have remodeled so the rooms are updated. Very nice and feels comfortable. . This is the only hotel that I stay in when I’m in the area I highly recommend. 

I needed to stay one night in the Richmond area and this was the only place I wanted to stay! First, I did not have a car, so I have no experience with the safety of the parking lot. Everything else about the hotel was great and just what I needed. I ate a snack from the Bistro for dinner, ate from the Bistro for breakfast, and checked out. I had no issues. I liked that the room was very clean and updated. I ironed my work clothes and had no issue with the iron. I called for more toilet paper and the staff delivered some to my door. All the staff I encountered were nice. Thanks for a great stay.

This hotel has to rank as one of the strangest I've ever stayed in. First of all is the location. It's the only remaining business in what is now a largely abandoned mall/retail area. The mall across the street is abandoned, as are all the surrounding properties. The entire area has a lot of homeless people, and you often see homeless people in the parking lot. It feels depressing at best and largely quite scary going out of the hotel. At night, it's not advisable to leave the hotel. Police and EMS are often found attending the abandoned buildings, and sirens are a constant background noise. The hotel is very quiet due to there being barely any guests. After all, who needs to stay in an abandoned part of town? It has quite an eery feeling and the parking lot is largely deserted, aside from a couple of RVs people were living in (yes, living in). Unfortunately, our room's balcony was unusable. Like the abandoned buildings around us, it had been taken over entirely by pigeons. They had made a nest on the balcony, and every time we opened the door, we were attacked by pigeons defending their territory. It seems that turf wars are not only found outside the hotel but also on the balcony. On the last night we stayed, some guests arrived for a weekend celebration. While this hotel seemed a strange place for a celebration, it didn't deter them, and the noise went on until roughly 3 a.m. Twice, reception was called (by us and other guests) as it sounded like a fight had broken out. Reception was receptive and attempted to get them to quieten down, but to no avail. This was the last straw, and we checked out early. I wouldn't honestly recommend this hotel to anyone. There really is nothing there worth staying in this hotel for, unless you're perhaps an urban explorer.

I've used this property since 2006-2020. I never had any problem in the past. In Nov 25-26 2023, despite the renovation that they did, sink countertop is missing and towel rack is too far to reach from the shower stall.

I recently had the pleasure of being served by Jovon, the bartender at Courtyard Marriott, and I must say it was a five-star experience! His attention to detail, friendly demeanor, and skill in crafting delicious cocktails truly stood out. Jovon's professionalism and warmth added a special touch to my stay, making it memorable. I highly recommend stopping by the bar to enjoy his exceptional service.