Tru by Hilton Richmond

Tru had a great breakfast, very clean lobby and rooms, a fun pool. I would definitely recommend this hotel to friends. Great stay.

If I could give zero stars, I would. Upon arrival, our first room had an ant infestation. I was offered the option to have it sprayed or to switch rooms. We chose to switch, only to find that the second room had an even worse ant problem. When I brought this to Rebekah's attention, she asked me to come to the front desk and remarked that this would be the third room we were being moved to. She also stated that if the third room wasn’t to our satisfaction, we would need to consider another hotel. To make matters worse, the manager was out of town and I was told that changing hotels wouldn’t warrant any further follow-up or contact from them. My young son even woke up with ants crawling on him—completely unacceptable and unsanitary. The service we received was incredibly poor, and the response to a clear pest issue was dismissive. I cannot recommend this hotel to anyone. Please also be cautious about overly positive reviews, as they may not reflect the reality of the experience. Photos attached for reference.

The room I was initially given clearly was occupied so I had to immediately turn around and go back to the front desk. Second room was fine aside from loose faucet fixture on counter and loose shower head from wall. Breakfast was barely average... expected better at this price point. Only chose this hotel since relatives were staying here too.

Rooms are very minimal but very cozy. I love the modern look of this hotel. Breakfast was my favorite part. Pancake machine is awesome! I would definitely stay here again! The check in process was very smooth and fast. they had everything ready. Lobby was always clean and the staff was amazing!

Second stay, Overall the property is acceptable for the price. 2 issues. The room smelled funky. To Me it smelled strongly of old nicotine. To my wife it smelled like the carpet had been wet. Really was hoping for better. Also, fix the entrance. Smooth out the massive curb you have to 4 wheel over to get in!