The Salwey Arms

A brief but enjoyably stay. An excellent experience, the room was quiet and the windows opened fully to let in fresh air on a warm evening The staff were welcoming and friendly. The food was delicious including the generous cooked breakfast that was included in the charge for the stay. I would happily use Salwey Arms again.

I’ve visited the salway loads over the years and feel it’s got somewhat confusing and inconsistent. You never know what you’re going to get. The evening food used to be amazing but it’s unfortunately now, it’s up and dawn. . On our last visit we got forgotten twice which I don’t think is acceptable service when they weren’t that busy. Yet the time before that, you couldn’t fault the service. It’s a real shame to be honest because inside the hotel is lovely. I hope you make the relevant changes so that it can be the restaurant it once was.

We were in the smallest room, Tern; the only one available out of the 5 rooms at the property when we booked. No issue with that at all however it felt like it had been overlooked and was given the least attention. The single glazed sash window frames were dirty and dusty, especially in the shower room. There were cobwebs around the ceiling and the carpet was badly stained. It wasn’t possible to put make up on or dry hair in front of a mirror due to the way the furniture and plugs were positioned. Upon arrival , it was unseasonably cold and the heating in our room and shower room wasn’t working. A plumber was called out the following day but our bathroom was unpleasantly cold, with no means to warm or dry towels. Extra ones were provided but overall it didn’t make for a comfortable stay. When we checked out we asked for a reduction on the room rate as nothing had been taken off to reflect the issues we’d encountered. We were told that ******* still hadn’t paid the hotel for our room (not sure how this had anything to do with us); and we received a small reduction. All of the staff, apart from the woman who served breakfast on our final morning and checked us out, were friendly and helpful. The bed was comfortable and the plumbing problem was fixed eventually but it impacted upon the first evening and first day of our stay. An apology at checkout would have gone a long way but we were made to feel like we were being unreasonable.