Guest User
May 24, 2025
I stayed at Hotel Dory in May 2025 with my cycling club and reserved a brand-new, high-end carbon Scott e-road bike with electronic shifting—important due to past wrist and ankle injuries. I received confirmation of the exact model and size. At the scheduled fitting, the staff couldn’t find the bike. The bike manager insisted it was there and even showed me the matching inventory number on my contract. Fifteen minutes later, he told me the bike was “out for repair.” I later learned the bike had been reassigned to another guest the day before after his e-bike broke down. I was given the same aluminum gravel e-bike he had refused—a major downgrade with mechanical shifting. I was told new bikes were being ordered and would arrive mid-week. They never came. A mechanic finally admitted none were ever ordered. I ended up riding the gravel e-bike all week for 40–50 mile road rides—far from what I expected. Others in my group had serious bike failures too, suggesting the fleet is aging and no longer matches what’s advertised. Worse, the bike manager selectively handed out review cards only to guests with positive experiences—clearly trying to influence online ratings. Bottom line: Hotel Dory’s cycling program is not what it once was. If you’re a serious rider expecting a quality, reliable bike, consider other Riccione bike hotels such as Belvedere or bring your own. I can’t recommend Hotel Dory until they fix both their fleet and their honesty.