Stages Hotel Prague, a Tribute Portfolio Hotel

Very positive experience. We were there to attend a concert in the O2 Arena, which is just next door. Hotel guests even have a special entrance in the Arena. New modern hotel. Very good breakfast.

The most satisfying part of this hotel overall was the room — it was clean and hygienic, the room size was spacious, and the hardware facilities were of good quality. However, there is one issue that I feel I must point out, and that is the racial discrimination against people of Asian descent. On the morning of July 4th, when my girlfriend and I arrived at the restaurant for breakfast, a female staff member wearing glasses specifically stopped us to ask for our room number. However, non-Asian guests who were entering the restaurant at the same time were not checked at all and were allowed to enter directly. There were clearly more than a dozen people entering alongside us — why were we the only ones singled out? Was it to suggest that Asians can’t afford breakfast? Or that we don’t deserve to dine in your restaurant? The second incident happened on the same day and also, coincidentally, involved the same female staff member with glasses. Around 1:30 p.m., I felt thirsty and went to the restaurant to ask if there was any free water. The staff inside told me I could get it from the bar in front. When I walked over, I realized the person at the bar was the same female employee from the morning. I politely asked her, “Excuse me, may I have a glass of free water?” Upon hearing my question, her expression suddenly changed, and she coldly replied with just one word: “No,” then turned away and continued with her work. I didn’t respond — I just stood there in shock, wondering why I was being treated this way. While I was still questioning if I had done something wrong, she noticed I was still standing there and added, “We don’t have free water here. If you want, you can go drink from the restroom — there’s free water there.” I firmly believe this behavior constitutes clear racial discrimination — unfair treatment based solely on our Asian appearance — and it has seriously affected our travel experience and emotional well-being. I urge the hotel management to take this issue seriously, conduct an internal investigation into the staff involved, and issue a formal apology for the inappropriate conduct. To protect my rights and raise awareness, I will be taking the following steps: 1. Report to the Czech Trade Inspection Authority (Česká obchodní inspekce): This is the official Czech body responsible for consumer rights and monitoring improper business conduct. 2. Notify CzechTourism (Czech National Tourism Board): As a visitor to the Czech Republic, I believe I deserve to be treated with fairness and dignity. I will inform the national tourism authority of the discrimination I encountered during my stay. 3. File a complaint with the Czech Public Defender of Rights (Ombudsman): This institution is responsible for protecting human rights and addressing cases of discrimination. I will be submitting a full report of the incident to their office. 4. I will post a detailed account of the discrimination I experienced on Google Reviews, TripAdvisor, ***********, and other platforms so that other Asian travelers can be aware and stay vigilant. Respect should be mutual. Traveling should be a joyful and safe experience, not one where people are singled out and mistreated because of how they look. If your staff cannot uphold the basic standard of equal treatment, your establishment is not fit to welcome international guests.

We had an absolutely incredible experience during our stay. The surroundings were stunning, with breathtaking scenery that left us in awe. Every aspect of the resort was meticulously organized, creating a seamless experience from check-in to check-out. We especially enjoyed the expansive pool area, which was perfect for relaxing and soaking up the sun. Thank you for welcoming us so warmly; it truly made our visit unforgettable!