Stanley House Hotel & Spa

We came for our wedding anniversary having visited this location on many of occasions previously. Unfortunately both the spa and restaurant have gone massively downhill from previous visits. Food in particular was very very poor. Won’t be returning again anytime soon I’m afraid as we used to really enjoy come here 😔

We retuned after 10 years after getting married here. Cons- Restaurant waiting times Check in Just little things that we think could Make this great venue. Pros: Still great wedding venue, room for Improvement. I wasn’t going to write this as I give them feedback and they said they would get in touch but they then blanked me. Gutted really but you can tell the service venue is going down hill… hopefully wake up call

Lovely hotel, massive rooms in the Woodland block. The beds were also great. Breakfast on Saturday was great as they cooked your breakfast to order and it was nice a hot. Different story today (Sunday) this was a buffet breakfast and was not really hot even though we were sat down as they brought out the food, also no choice of eggs only scrambled available. Staff all nice and friendly and helpful. Would be helpful if hotel residents didn’t have to pay to use the pool in the spa like other establishments

We had a short spa break for a special birthday From arrival to checkout we were looked after, especially by Rodrigo in Fred’s Brasserie Staff are very helpful Bubbles and bliss offer great value Recommeded

Visited the spa for a girls day out. We are regular spa goers this one is Beyond disappointing. It is a small spa so we were initially pleased that it wasn’t overcrowded. Of the 4 lounge chairs only 3 were working one taped off. Only 2 of the jacuzzi jet buttons and not all of the jet stations were working. The lights weren’t working in the steam room which lead to us hitting the emergency button in blind darkness. Most disturbing was the hygiene, a tub of Vaseline floating in the jacuzzi, used tissues on the changing room floor (we were the first clients of the day), no soap in the dispenser and debris on the bathroom floor. Avoid.

A lot of areas and communal places and dirty and a bit grubby, like nothing a duster and vacuum wouldn’t fix but makes it look dirty and un kept and unloved. Our room wasn’t great. The shower is tiny, the bed was terrible, there was cobwebs on the ceiling, the cupboard doors and wardrobe don’t stay shut, the windows are disgusting and don’t shut properly and full of condensation. Again just really disappointing. We were on a bubbles and bliss package and “no bubbles” in the room at all. We dinned in Fred’s, again ok, but all a bit cold and dull. Staff were great. The biggest issue for me is you offer a “package” I found it really difficult to book initially and I expressed this at the time of booking, I kept getting passed from the hotel and spa and back and forth. Hotel at one stage told me all booked. Spa told me please go back to hotel to book?? I found it really disappointing considering you offer packages you should look after yourself customer in its entirety. On arrival at 2:40pm we came to reception to check in. I just wanted a room card as we had treatments booked for 3pm till 4pm and then thermals from 4pm to 6pm. I had no intention of going to the room. This was not possible we then had to cart all our stuff for the evening and our weekend bags to the spa. We both had a weekend bag each and some clothes. We then had to take this in the treatment room with us, then we had to get dressed to the changing rooms, then the locker was not large enough for bags and then the spa staff had to keep them in the office. The we came out the thermals I had to go dripping wet to the spa reception to get my bag. All because we couldn’t have had a room card. Why the hotel could run a room card over I don’t know whilst we were having our massage. We then got fully dressed and had to ho back to the reception to check in at 6pm. I just found all of this to be a faff and not very relaxing. The spa is a bit weathered now. The bed was broken meaning my husband and I couldn’t relax together. There was a notice saying sorry for inconvenience, same with one of the showers in the spa. The jets were also not working. The towels were an issue and staff were moaning about using grey towels whatever that means. So all in all not a great stay for us and I probably won’t return now.