Hotel Zum Mohren

We only decided to stop her, because the hotel owner had promised they could cook gluten-free for celiacs. The escalope that they served my celiac child did look suspicious. My husband asked 3 times if they were sure the meal was gluten free. Three times they insisted that the meal was totally safe for celiacs. After my child had a few bites it turned out that they indeed had made a mistake and used the regular breading. That led to a severe reaction on my kid hours later. The kitchen chef has been reassuring that the breading was made of buckwheat, but he could never prove it. The only way to make it better would have been a letter of apology to the poisoned child, which the kitchen chef also had promised to write. Half a year later the letter still did not arrive. He promised to send a picture of the ingredients for the FUTURE order, to prove there was no gluten, but that he never sent. We were "lucky" that there were 2 female employees who worked that day as the 2 had the courage to admit the mistake and inform immediately. By far not all who work here have the empathy and the courage to admit mistakes. We also learned later that the gluten free breading is standing right next to the regular breading which makes a cross-contamination impossible to avoid. This place is unfortunately dangerous for people with celiac disease or other food allergies.

Super Hotel