Guest User
August 19, 2024
Our experience at this hotel was far from what we expected, especially given the significant cost. We spent over $10,000 for three rooms over six days and were met with numerous issues that severely impacted our stay. Firstly, the elevator door malfunctioned, closing abruptly on my mother and causing her to spill hot coffee on herself, resulting in a burn. To our dismay, the hotel did not have a first aid kit available to treat her injury. The bathroom in our room also had drainage issues, leading to my three-year-old niece slipping and injuring her arm. In addition, my room had a persistent sewage odor. When maintenance arrived, they sprayed disinfectants that triggered my mother's allergies, causing her to cough throughout the night. The hotel's amenities were also disappointing. The pool area was consistently overcrowded, with no available chairs, and the same was true for the beach. Despite this, we were charged extra to sit near the restaurant. The lobby lacked air conditioning, the rooms were cramped and outdated, and when we raised our concerns with the staff, we were offered only a cheap bottle of wine as an apology. Overall, our stay was deeply unsatisfactory, and we expected much more from a hotel of this caliber.