Homewood Suites by Hilton Reston

I stayed almost one month at this propriety, I love it. Nice hotel, very clean and comfortable. Location near Reston Town Center was perfect for our stay. I can't say enough good things about them! Rooms were clean, sanitized, comfortable. The service was outstanding. Everyone at the front desk was so nice from check-in to check-out. They make you feel welcomed anytime you come through their doors. The facility itself was very pretty, safe and close to DC, to Leesburg premium outlet, to fair Oks and Tyson corner mall, to Sterling, Ashburn, Dulles international airport etc. I want to thank the GM Mr. Said Toumadi for excellent hospitality. it's surpassed my expectation. Your stuffs treated me like a family and make sure everything I needed for a comfortable stay readily available. Thank you, Chris, Ladan, Omar, the Night Audit, The housekeeping and the housemen. I look forward to staying at your hotel again soon. Best Regards.

My seven-year-old granddaughter and I arrived after 10:30 PM.. it had been a long day. We checked in and took our luggage to our room… once in the room, I noticed a very strong cat urine smell.. unfortunately my granddaughter was exhausted so there was no way we could switch rooms.. I also started getting stuffy and itchy due to all of the animal dander. The room appeared clean, but the smell was absolutely terrible… in the morning I spoke to the front desk.. the lady I spoke to said I should’ve said something about having animal allergies. I have never had to tell anyone about animal allergies when staying in a hotel… I spoke to the manager and he said he couldn’t comp my room because I booked through a third-party..(Expedia) I also needed to use the electric vehicle charging station -both chargers were in use.. in the morning. I moved my vehicle and had to call the charging station because it’s not listed on the app.-I was told it’s owned by the hotel.. then the hotel charges you to charge your vehicle.. I could’ve stayed any better hotel that didn’t have a EV charger paid less and had a better experience.. I will never stay at this hotel ever again !! We stayed in room 119 apparently the first two floors are dedicated to pets..

Booked a room in Homewood Suites by Hilton in Reston VA for next 6 weeks. At check in on a Wednesday, was told they would hold $2700 on my credit card. I refused and negotiated a hold of $200 and I offered to pay for each week past, on each Sunday. Mgr liked that and assured me of no additional hold amount. The next day, without telling me, the hotel blocked $862.39. The manager could not find out why they had blocked that, and could not remove it! On Sunday I payed for the previous 4 nights but that same night the hotel charged the card an additional $455.31. I called the Hilton Honors number and they could not tell me why the blocking and odd charging had occurred. So they called the hotel and talked 18 minutes. Honors cust svc could neither explain the charges nor remove them. Tonight, front desk could not see the hold or the last charge, could not explain them, and could not remove them. WHO THE HELL IS RUNNING HILTON HOTELS? I will leave tomorrow and head to a Marriott property nearby, at a much higher nightly rate. Hilton will lose about $7000. Been a loyal Hilton customer since 1983. Adios. Do not stay at this out-of-control hotel in Reston.

Tiara made the best breakfast!! She is so sweet and came around to ask us how we were and if we needed anything else. The customer service is amazing!! The room was adequate. The pillows were little clouds. My daughter loved the multiple settings on the shower. When we came in, we were greeted by an associate who didn’t work the front desk, but knew that he had stepped away for a moment and didn’t want us to go without a greeting.

Good hotel

Very clean, quiet room. Comfortable bed and linens..