Homewood Suites by Hilton Reston

My seven-year-old granddaughter and I arrived after 10:30 PM.. it had been a long day. We checked in and took our luggage to our room… once in the room, I noticed a very strong cat urine smell.. unfortunately my granddaughter was exhausted so there was no way we could switch rooms.. I also started getting stuffy and itchy due to all of the animal dander. The room appeared clean, but the smell was absolutely terrible… in the morning I spoke to the front desk.. the lady I spoke to said I should’ve said something about having animal allergies. I have never had to tell anyone about animal allergies when staying in a hotel… I spoke to the manager and he said he couldn’t comp my room because I booked through a third-party..(Expedia) I also needed to use the electric vehicle charging station -both chargers were in use.. in the morning. I moved my vehicle and had to call the charging station because it’s not listed on the app.-I was told it’s owned by the hotel.. then the hotel charges you to charge your vehicle.. I could’ve stayed any better hotel that didn’t have a EV charger paid less and had a better experience.. I will never stay at this hotel ever again !! We stayed in room 119 apparently the first two floors are dedicated to pets..

Tiara made the best breakfast!! She is so sweet and came around to ask us how we were and if we needed anything else. The customer service is amazing!! The room was adequate. The pillows were little clouds. My daughter loved the multiple settings on the shower. When we came in, we were greeted by an associate who didn’t work the front desk, but knew that he had stepped away for a moment and didn’t want us to go without a greeting.